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Chenega Corporation Medical Appointment Clerk in Whiteman AFB, Missouri



Company Job Title: Medical Appointment Clerk

Chenega Job Title: General Clerk I

SCA WD Labor Category: General Clerk I #01111

Clearance: NACI

Location: Whiteman AFB, MO

Reports To: Program Manager

FLSA Status: Non-Exempt, Part Time, SCA

Prepared Date: 08-12-2020

Approved Date: 08-12-2020

Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.


  • The Medical Appointment Clerk schedules appointments in Composite Health Care System (CHCS)/AHLTA for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.

Duties and Responsibilities:

  • Schedules medical appointments and determines patient eligibility for services. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.

  • Maintains appointment schedules using Composite Health Care Systems (CHCS) or AHLTA.

  • Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.

  • Maintains accurate and up-to-date patient schedules and logs. Utilizes CHCS/AHLTA system tools (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.

  • Validates basic CHCS patient demographic information prior to booking appointment for patients. Makes required updates.

  • Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.

  • Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.

  • May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.

  • Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using CHCS or AHLTA per individual clinic guidelines.

  • If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.

  • Other duties as assigned

Minimum Qualifications : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.

  • A minimum of at least 6 months of experience in medical office scheduling.

  • Customer Service Training/experience preferred

  • Basic Life Support Certification (BLS) for Healthcare Providers required prior to start.

  • Must be able to pass a National Agency Check with Inquires (NACI) for computer access.

Knowledge, Skills and Abilities:

  • A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.

  • Speak and understanding the English language.

  • Standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.

  • General medical ethics, telephone etiquette, and excellent communication and customer service skills.

  • Must have working knowledge of a variety of computer software applications as well as experience with Electronic Medical Records.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)

  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Primary Location: United States-Missouri-Whiteman AFB

Organization: American Hospital Services Group (AHSG)
Strategic Business Unit: Environmental Healthcare and Facilities
Security Requirements: Public Trust/NACI
Job Schedule: Part Time Non-Exempt
Recruiter: Katie Ryan
Req ID: 2000002207