Washington University of St. Louis Psychiatry Administration in St. Louis, Missouri

Job Type/Schedule

This position is full-time and works approximately 37.5 hours per week.

Department Name/Job Location

This position is in the Department of Psychiatry Administration. This position is for the Medical School Campus.

Essential Functions


Position is responsible for providing clinical office support which includes greeting and registering patients, scheduling appointments, and collecting co-payments.


  1. Greets patients, assisting with form completion. Verifies accuracy of patient’s insurance and demographic information. Validates patient’s parking.
  2. Collects co-pays for services. Verifies and balances receipts and payments.
  3. Schedules return patient appointments and patient testing.
  4. Handles patient calls and medication refills.
  5. Obtains prior authorizations for medications.
  6. Scanning.

Other Functions:

  1. Other duties as assigned.

Required Qualifications

High School diploma with 2 years of experience in a medical office setting or related customer service/office experience.

Preferred Qualifications

  • Working knowledge of Excel, Allscripts – GE/IDX, Epic.
  • Demonstrated human relations and effective communication skills.
  • Working knowledge of medical terminology and computer skills.

Salary Range

The hiring range for this position is $15.54 - $19.05 per hour.

Pre-Employment Screening

Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.


  • Retirement Savings Plan

  • 22 vacation days

  • 8 Paid Holidays

  • Sick Time

  • Tuition benefits for employee, spouse and dependent children

  • Free Metro Link/ Bus pass

  • Free Life Insurance

  • Health, Dental, Vision

  • Health Savings Accounts (HSA)

  • Long Term Disability Insurance

  • Flex Spending Plan

  • Other Benefits

Med School HR website (medschoolhr.wustl.edu)

EOE Statement

Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.

Job Title: Clinical Service Representative II - Psychiatry Administration - 41308

Job ID: 41308

Location: Medical School

Full/Part Time: Full-Time

Regular/Temporary: Regular