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Centene Corporation Provider Reimbursement Specialist in St. Louis, Missouri

Position Purpose:

Maintains relationships with physicians, hospitals, ancillary providers and Health Net’s internal Provider Network Management Dept. Acts as first line contact for providers/hospitals on claims projects and other non-routine claim issues. Oversees, in conjunction with the Adjustment and New Day Unit Supervisors, resolution of project issues and is responsible to communicate final resolution to the provider/hospital or other business units and/or managers, as needed and/or as required. Assists with policy and procedure interpretation. Researches, analyzes and resolves complex problems with claims development and finalization.

  • Assists with complex claim issues and acts as the first line contact for providers on large projects and non-routine claim issues. Manages projects in conjunction with assigned adjusters and/or regional units for research, analysis and resolution. Responds directly to the providers with final resolution of the issues, up to and including: root cause documentation/feedback, necessary corrective action plans and/or process improvement initiatives. Conducts routine periodic site visits to providers/physicians/facilities. Participates with Network Management in Joint Operating Committee (JOC’s). Coordinates with Provider Network and Provider Data Management for contract data corrections. Identifies and reports to Provider Network Management contracting opportunities with problematic provider contracts based on root cause analysis. Interprets Health Net’s Policy and Procedures as it relates to claim issues, providing interpretation and clarification on contracts and benefits. Coordinates with Provider Network Management (PNM) if unable to resolve with provider and internal departments. Participates in process improvement activities working directly with the process improvement team to report root causes and facilitates corrective actions as needed. Prepares monthly reports to management to document issues, action plans, and resolutions of quality initiatives and provider relation improvement initiatives. Researches and responds to Shared Risk Discrepancies from Participating Provider Groups.


Bachelor’s degree in Health Services, Health Care/Hospital Administration, a related field or any combination of education and/or work experience providing equivalent background required.Minimum of two years experience in medical claims review and/or claims appeal required.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

TITLE: Provider Reimbursement Specialist

LOCATION: St. Louis, Missouri

REQNUMBER: 1192450

COMPANY: Administrative & Operations support