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Washington University of St. Louis Patient Billing/Services Representative II - Pediatric Neurology - 50578 in St. Louis, Missouri

Job Type/Schedule

This position is full-time and works approximately 40 hours per week.

Department Name/Job Location

This position is in the Department of Pediatric Neurology. The position is located at the Children's Speciality Care Center. This position is for the Medical School Campus.

Essential Functions


This position interacts directly with patients and families to schedule appointments, register demographics, obtain insurance information, collect payments, and enter the information into the EMR. This position supports and assists all aspects of the check in and check out stations of the clinic. This position will serve as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.

Demonstrates a high commitment to excellence in service and quality through interactions with team members, Neurology faculty, staff, referring physicians, patients and their families while focusing on service culture and continuously striving to align with the Department of Neurology’s mission and vision.


  1. Pre-Visit and Visit Work
  2. Complete pre-visit work following department guidelines including EPIC work queues.
  3. Update patient’s information for appointments accurately by ensuring verification of patient demographics as well as collecting and confirming insurance.
  4. Responsible for ensuring that the HIPAA Privacy notice has been offered and documented in EPIC, and obtaining/documenting permission signatures for assignment of benefits and treatment consents.
  5. Collect and document payments following the department and WUSM guidelines.
  6. Assist patients and families by generating work and school notes, validating parking (when applicable), providing directions, and providing related visit information.
  7. Offer MyChart enrollment for the patient and families following the Department and WUSM guidelines.
  8. Work with physicians and/or appropriate personnel to appropriately triage or work phone calls, tasks, and e-mails as needed.
  9. Complete necessary paperwork and documentation in a timely manner.
  10. Follow end of the day closing and HIPAA procedures.
  11. Post-Visit Work
  12. Schedule follow up appointments and any interpreter services (when applicable) following department guidelines.
  13. Assist patients and families by generating work and school notes, validating parking (when applicable), providing directions, and providing related visit information.
  14. Completes necessary paperwork and documentation in a timely manner.
  15. Follow end of the day closing and HIPAA procedures.
  16. Other Functions
  17. Maintain required HIPAA compliance, skills/competencies and participates in staff events, continuing education, and cross training according to established standards by Washington University and Department of Neurology policies.
  18. Comply with OSHA, state and federal regulatory sources/standards, and standards of accreditation.
  19. Participate in quality improvement activities with the team to ensure appropriate clinical outcomes.
  20. Identify and report duplicate accounts that have been created in EMR per EPIC guidelines.
  21. Miscellaneous duties as assigned.

Required Qualifications

  • High school diploma or equivalent high school certification required with three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.
  • REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

  • Able to work with a multidisciplinary staff of physicians, nurses, patients and support staff.
  • Working knowledge of general office equipment and computers.
  • Organization and communication skills that require discretion with confidential information.
  • Able to work independently, prioritize multiple tasks, have knowledge of medical terminology, handle busy phones and is capable of working in a fast paced environment.
  • Excellent communication, organization and interpersonal skills.
  • Expert level IDX training.
  • 6-12 months data entry/computer experience with an automated scheduling system.
  • Typing speed of 25-30 words per minute and familiarity with a keyboard.
  • Two years’ experience in a medical office environment, or related field.
  • Experienced in a managed care setting.
  • Familiar with WUSM services and programs.

Salary Range

The hiring range for this position is $15.85 - $19.43 per hour.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.


This position is eligible for full-time benefits. Please click the following link to view a summary of benefits: https://wustl.box.com/s/8wkhs25yssf0775x9d6nd6vqa7obpth7.

Applicant Special Instructions

Location/Work Conditions:Fast paced clinic space with heavy volume of patients as well as staff calls. Standing, walking and deskwork required.

EOE Statement

Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.

Job Title: Patient Billing/Services Representative II - Pediatric Neurology - 50578

Job ID: 50578

Location: Medical School

Full/Part Time: Full-Time

Regular/Temporary: Regular