Washington University of St. Louis Ophthalmology Clinical Practice in St. Louis, Missouri

Job Type/Schedule

This position is full-time and works approximately 40 hours per week.

Department Name/Job Location

This position is in the Department of the Ophthalmology Clinical Practice. This position is for the Medical School Campus.

Essential Functions


Position has, in collaboration with the Department Patient Safety & Quality Physician (PSO), primary oversight, responsibility and sustainment for patient safety, quality, regulatory compliance, patient satisfaction and related performance improvement activities within respective clinical Department and Divisions, through collaboration with the Faculty Practice Plan (FPP), other clinical Departments and hospital partners to promote a culture of safety and enhance quality outcomes. This position requires an individual who has experience in and thrives on program development from early concepts to full implementation. Professional confidence is required as role is largely independent and self-sustaining with key involvement as a process and change leader. The employee must be able to function with a high degree of professionalism and considerable discretion.


  1. Work collaboratively with Department Patient Safety and Quality Officer Physician, Department leaders and Faculty to drive strategic initiatives and promote the patient safety and quality program within the Department. Ongoing development and monitoring of the strategic plan for the establishment and deployment of a patient safety and quality program for the Department. Facilitate alignment between overall patient safety and quality strategic plan of WUSM, the FPP, hospital partners and the Department.
  2. Oversight of the patient safety and quality program within the Department to include review, investigation and analysis of patient safety events. Working through the Department Patient Safety & Quality structure to provide recommendations for interventions to improve or enhance safety and quality based on analysis. Work collaboratively with other key stakeholders to organize cross service quality teams in order to review processes and methodologies, analyze results and implement plans for quality improvement as needed. Manage and assist with performance improvement projects. Assist in establishing operational performance measurements and monitoring of key performance indicators to evaluate effectiveness, reliability and efficiency.
  3. Review available quality and patient safety data to identify areas of high risk for deviation from standards and assist with the development of quality improvement plans as needed. Assess the need for internal audits of patient safety and quality processes and metrics within the department, conduct audits when deemed necessary, and provide feedback for improvement. Assist in the development and implementation of clinical policies and procedures and clinical regulatory plans related to patient safety and quality improvement within the department.
  4. Primary responsibility within the Department for ensuring consistent management of the WUSM Event Reporting System (ERS), including development and sustainment of a patient safety and quality review team and entering follow-up on events into system. Provide new user training and act as a resource within the department. Support and assist with physician peer review (FPPE/OPPE) processes as needed. Support and assist with Clinician Support Program as needed, including support of residents, fellows, and faculty members at debrief meetings.
  5. Participate in and facilitate Patient Safety and Quality meetings as required, including monthly and quarterly FPP meetings, patient safety debrief meetings, root cause analysis meetings, performance improvement meetings and other meetings as needed. Work collaboratively with other patient safety, quality and performance improvement professionals within WUSM and hospital partners, sharing best practices, tools and materials. Seek out best practices and acts as a champion to implement these practices where applicable.
  6. Provide staff education to nurses, physicians, health staff, other clinical departments, committees and others regarding concepts of patient safety and quality outcomes. Assist with dissemination of safety, quality and performance improvement information within Department, including areas of opportunity and successes. Participate in clinical rounding in WUSM space to engage with caregivers and frontline staff responsible for meeting safety and quality standards.
  7. Maintain working knowledge of emerging safety and quality measurement and benchmarking initiatives internal to the organization and in the industry. Develop and deliver safety, quality and performance improvement related presentations to a wide array of departmental and hospital partner constituents. Promote Department participation on patient safety, quality and other types of surveys and act as department champion as needed.
  8. Work collaboratively with internal and external partners to promote, coordinate and compile data from a variety of sources, in order to perform targeted analysis and interpretation of data, such as MACRA-MIPS data, Vizient hospital derived data, NSQIP, meaningful use, patient satisfaction data and other patient safety and quality data. Collaborate and provide feedback on the design of information technology infrastructure required to support a department wide performance and quality improvement system.

Required Qualifications

Bachelor’s degree in healthcare field or experience in patient safety/process improvement work and at least 3 to 5 years of experience in clinical setting.

Preferred Qualifications

Master’s degree and 3 to 5 years relevant work experience in patient safety, healthcare quality or regulatory compliance preferred; experience in program development in quality measurement and/or improvement or patient safety and/or compliance/ accreditation; experience working in large, complex healthcare organization; additional education and/ or certification in the area of patient safety and/ or quality, including Certified Professional in Patient Safety (CPPS) or Certified Professional in Healthcare Quality (CPHQ); working knowledge of Epic Electronic Healthcare Record (EHR).

Superior analytic skills; exceptional organizational and interpersonal skills; confidence and comfort in working in a largely independent role; strong project management aptitude with experience in planning, facilitating, and organizing improvement teams; extreme degree of professionalism, discretion, and confidentiality; comfort interacting with and publicly presenting to with a broad array of administrative and clinical staff, including senior management; experience with performance improvement methods, including statistical concepts, applications and data collection; proficiency in interpreting, formatting and presenting data is essential.

Salary Range

The hiring range for this position is $55,370 - $71,968 annually.


  • Retirement Savings Plan

  • 22 vacation days

  • 8 Paid Holidays

  • Sick Time

  • Tuition benefits for employee, spouse and dependent children

  • Free Metro Link/ Bus pass

  • Free Life Insurance

  • Health, Dental, Vision

  • Health Savings Accounts (HSA)

  • Long Term Disability Insurance

  • Flex Spending Plan

  • Other Benefits

Med School HR website (medschoolhr.wustl.edu)

EOE Statement

Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.

Job Title: Patient Safety Coordinator - Ophthalmology Clinical Practice - 42261

Job ID: 42261

Location: Medical School

Full/Part Time: Full-Time

Regular/Temporary: Regular