KARL STORZ Endoscopy America, Inc. On-Site Endoscopic Specialist - St. Louis, MO in St. Louis, Missouri
KARL STORZ Endoscopy-America, Inc. (KSEA), is an affiliate of KARL STORZ SE & Co. KG (KST), an international leader for more than 70 years in reusable endoscope technology, encompassing all endoscopic specialties. Based in Tuttlingen, Germany, KST is a family-owned company that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship and clinical effectiveness.
Headquartered in El Segundo, California, KSEA is responsible for all U.S. distribution and sales of endoscopes, instruments, imaging systems, electromechanical devices and OR1® integration technologies for operating rooms. KSEA also offers customers 24-hour access to customer service and technical support, and a team of professional service technicians provide regional on-site support.
KARL STORZ is currently seeking an* On-Site Endoscopic Specialist (OES)*to join the Field Service Department’s Group at a client site based in St. Louis, MO.
Reporting to the Region Manager, Field Service, the primary responsibility of this role is customer support of KARL STORZ devices (including hand instruments, video equipment and OR1) within their assigned hospital while partnering with Sterile Processing Departments and OR team members.
Key responsibilities will include, but may not be limited to:
Face-to-face customer support, including OR, SPD and Biomed
Daily maintenance and management of KARL STORZ products
Maintain the instrument sets so that they are always in good working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account; preventative maintenance on all KARL STORZ devices; trouble shoot video and instrument issues in the O.R.; inspection of the instruments and documentation of their functionality
Training and education for the OR and supporting departments
Designing process improvements to improve efficiencies and reduce repair costs.
Tasks will vary depending on the agreement with the account and will generally include:
Video tower / system set-up and support,
Inspection, repair, troubleshooting and replacement of KARL STORZ devices
Monitoring, reporting and facilitating repair/ exchange transactions.
Transporting, cleaning/sterilization and packaging of instruments after use.
Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.
A minimum education level of a high-school diploma with related experience
2-4 years of experience in medical repair, sales, or services management
Possess exceptional organizational skills and the ability to multi-task
MS Office - proficient user as role will need to work with spreadsheets and reporting
Preferred, but not required
Higher degree preferred
KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment.
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.
Job Code: 9498
Shift: Mon-Fri, 8 hour day
Employment Duration: Employee Full Time
Pay Grade: CC11