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IBM Offering Manager, IBM Clinical Development - Watson Health in St Louis, Missouri


Ready to re-imagine the product management role? At IBM, as an Offering Manager, you are responsible for the full lifecycle of an offering: from validating need to determining the business model and defining the solution requirements. Going beyond the traditional focus of timetables and budgets, you use your keen insights into what customers want in their own business plan - and work across disciplines to build the best solutions to a problem. If being the CEO of your offering excites you, consider an offering management career at IBM.

Your Role and Responsibilities

At IBM, work is more than a job - it's a calling: To build. To design. To learn. To consult. To think along with clients and partner with them to improve outcomes. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. We're looking for leaders who are passionate about changing the status quo and being part of solutions as pharmaceutical companies embrace the extraordinary technologies available in the 21st century to grow and expand the business model and success. Are you ready to lead in this new era of technology and solve some of the world's most challenging healthcare problems? If so, let’s talk.

In the clinical research realm, we are focused on providing tech-forward, cloud-based tools powered by advanced analytics to accelerate drug development and elevate the experience of stakeholders who manage data in the clinical trials workflow. Our focus is to bring an intuitive, advanced clinical trial workflow remotely accessible to sites and patients, with an emphasis on speed to value for sponsors, CROs, patients and regulators.

Your Role and Responsibilities

In this role you will be a part of a strategic offering team focused on the expansion of our clinical development technology. You will collaborate with researchers, UI/UX designers, engineers, clients, business development, marketing, customer success managers, and other stakeholders to identify, prioritize and implement key functionality. IBM Clinical Development (ICD) is a unified software as a service (SaaS) Clinical Data Management System (CDMS) that reduces the time and cost of clinical trials and enables life sciences organizations to bring therapies to market faster to benefit patients. ICD enables the design and management of clinical trials with more control, convenience and confidence through one interface that unifies:

  • eConsent;

  • Patient engagement (ePRO);

  • Electronic Data Capture (EDC);

  • Data integration;

  • Reporting & analytics;

  • Medical coding;

  • Randomization and Trial Supply Management (RTSM); and

  • Endpoint adjudication;

Your Mission

As the IBM Clinical Development (ICD) Offering Manager, you will identify and drive delivery of product features that meet the evolving needs of global clinical trial enterprises.

Responsibilities include:

  • Contribute to the clinical development roadmap with clarity on feasibility, time, cost, and impact

  • Communicate and present product roadmaps to various team members and stakeholders, internal and external

  • Create end-to-end product and services strategies that are market differentiators

  • Act as a voice of the customer, with a deep understanding of user personals, pain points, and customer journeys

  • Become a subject matter expert in clinical data management systems, customer needs, and technology requirements related to the life sciences industry

  • Foster an open and unified platform mentality and execution approach across our organization

  • Continuously rebalance product/service features which maximize value and minimize effort to focus on the highest return on investment

  • Work across the full product team using Agile methodology, inclusive of sprint planning, epics, user stories, and release management

  • Lead problem solving discussions with internal stakeholders (e.g. designers, engineering, implementation, development, etc.) to ensure that all necessary inputs are considered, and the team collectively makes sound, data-driven decisions

  • Collaborate on the General Availability process for new releases by coordinating with other groups, such as IT, Training and Professional Services.

  • Act as a product owner and focal point for subsets of functionality track enhancement requests and provide guidance, both for customer focus groups and internal focus groups.

  • Monitor industry-leading trends and assist with ongoing competitive, market, and user research to ensure decisions are based on sound use of both qualitative and quantitative data.

  • Support business development and other customer-facing teams in high-value meetings with prospects and customers.

Your Competencies:

  • Extensive experience providing product direction to meet business, market and user needs.

  • Strong commitment to customer advocacy, success, and customer engagement.

  • Successful track record in collaborating across organizational functions and driving cross-functional initiatives.

  • Ability to present information clearly, persuasively, and at the appropriate level of detail

  • Ability to ruthlessly prioritize, work under pressure/deadlines, and recognize areas of improvement to accomplish tasks effectively and efficiently

  • Excellent people skills: the ability to interact with colleagues, cross-functional teams, third parties, including clients, and senior-level/executive management.

  • Experience prioritizing customer requirements, working with stakeholders and internal teams to define market opportunities and business plans in support of company goals.

  • Strong operational mindset, decisive, "get it done" mentality.

  • Excellent product evangelism and communication skills.

  • Ability to work in a fast-paced, high growth environment where handling pressure and achieving deadlines are normal.

  • Exhibit conscientiousness by have an “owner” mentality, a thirst for knowledge and a pension for problem-solving.

  • High integrity person who can build productive, long-lasting relationships at all levels.

  • Strong experience with cross-functional teams including software development and software quality teams.

  • Be intellectually curious and hungry to learn about new areas

Required Technical and Professional Expertise

  • Proven leadership of product management, user experience teams and business analysis for an enterprise.

  • Strong single grasp of software development and delivery concepts.

  • Deep understanding of technology needs in the Clinical Data Management domain.

  • Comprehension of a platform-based approach of product development with Data Management operational best practices, regulatory requirements, and technological landscape.

  • Experience with delivery of an enterprise product line using Agile-Scrum development methodologies.

  • Drive and passion for industry-leading, best in class UX and UI.

  • Must have recent experience (past 5+ years) in the field of Data Management and/or clinical data systems.

  • Experience in clinical operations, clinical data management, real world data, risk-based monitoring, including emerging efforts to evolve clinical trial conduct

Preferred Technical and Professional Expertise

Ability to manage multiple stakeholders in a highly matrixed organization, with experience including sales, marketing and product development preferred

About Business Unit

IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

IBM intends this job to be performed entirely outside of Colorado.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.