SSM Health DIRECTOR TRANSFER CENTER in St. Louis, Missouri




The Director is responsible for successfully managing and operating a centralized patient placement center. The Director provides the leadership and resources required to meet patient needs and financial objectives to support growth for SSM Health the St. Louis market. This position must partner with leaders throughout SSM Health to drive initiatives and services creating operational efficiencies. The Director is responsible for ensuring exceptional and efficient operational processes for the transfer center in accordance with the Mission and values of SSM Health. This includes communicating, directing, planning, organizing, and financial monitoring to facilitate the delivery of cost-effective, high quality health care services, in an ever changing and competitive healthcare environment.


*Supervises: *Manager and Transfer Center employees

Interrelationships:Hospital CNOs and Administrative Supervisors


  1. Mission*, Values and Standards of Ethical Conduct*

  2. Demonstrates and imparts the mission, philosophy, values and vision of SSM Health Care in daily activities and into operational functions, processes and environment.**

  3. Works effectively as a team member in a dynamic environment where collegiality, subsidiary and sharing responsibility is required and highly valued within a matrix organization. Promotes teamwork within and across the network by maintaining positive and productive intra-entity and intradepartmental relationships and utilizing effective problem solving skills.

  4. Adheres to the SSM Health Care Standards of Ethical Conduct, displaying, as applicable, ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities.**

  5. **Exceptional Service – Patient/Customer

  6. Collaborates with physicians and other members of the health care team to assure alignment of the distinctive patient experience and provision of quality and safe care.

  7. Provides operational oversight to areas of responsibility ensuring timely and safe patient transfers from referring institutions and other admission sources. Collaborates with clinical groups and physician groups to continually refine protocols to deliver and exceptional experience.

  8. Assures patient safety by developing and implementing effective policies and processes that are compliant with TJC and regulatory requirements.

  9. **Exceptional Engagement – Physician/Employee

  10. Provides support and assures that employees are performing their work consistent with organizational expectations and policies and procedures.

  11. Communicates, facilitates, translates, establishes boundaries and celebrates with team members to achieve exceptional employee engagement.

  12. Assesses and assures selection, coaching, development and alignment of the team members work with achieving departmental plans based on organizational expectations.

  13. **Exceptional Performance – Financial/Growth/Development

  14. Understand finance principles, budgets, reimbursement principles, capital expenditures, productivity measures and ensure departments meet financial expectations.

  15. Develops and continually monitors key priorities and goals, collects and analyzes data and presents results to both staff and decision makers.

  16. Continually measures progress towards key goals, collaborating with strategy and business development, marketing, and physician specialty groups to increase number of patient referrals.




  1. Understand the Mission and Values of SSM Health Care and Franciscan Sisters of Mary.

  2. Ability and desire to integrate CQI/lean principles and tools into work processes.

  3. The ability to set and maintain high standards of performance in a collegial environment, holding people accountable for achieving deliverable metrics and in doing so, one who encourages open dialogue and delegates authority and accountability comfortably.

  4. Superior leadership skills, particularly in cultivating a high-performance leadership team, and in developing and maintaining excellent partnerships with physicians and staff. Must listen actively and accurately, encouraging input from others; provides clear directions.

  5. Educational/experience requirements

a. Bachelor’s Degree required, Master’s highly preferred

b. State of MO RN license

c. Minimum 3-5 years supervisory experience

Req ID: 18016602

Primary Location: Missouri-St. Louis-SSM Health System Office - 1015 Corporate Square

SSM Health System Office - 1015 Corporate Square (0033.1) 1015 Corporate Square St. Louis, 63132

Schedule Hours Per Pay Period: 63132

Weekend Rotation: Full Time

Normal work hours: Nursing

Job: SSM Health System Office - 1015 Corporate Square

Organization: SSM Health, St. Louis

Work Locations: SSM Health System Office - 1015 Corporate Square (0033.1) 1015 Corporate Square St. Louis, 63132

Posting: 80-80