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Job Information

Washington University of St. Louis Clinical Service Representative II - Neurosurgery - 45954 in St. Louis, Missouri

Job Type/Schedule

This position is full-time and works approximately 40 hours per week. Position hours are generally regular business hours.

Department Name/Job Location

This position is in the Department of Neurosurgery. The position is located on the Medical School Campus.

Essential Functions


Position is responsible for providing clinical office support which includes greeting and registering patients, verifying insurance benefits and referrals and collecting co-payments.


  1. Responsible for patient check-in and insurance verification.
  2. Enters patients in the billing system.
  3. Assists patients with completion of HIPAA forms, Patient Health History forms and other required paperwork.
  4. Collects co-pays for services. Verifies and balances receipts and payments.
  5. Works system generated billing alerts.
  6. Obtains billing/demographic information from patients.
  7. Verifies Insurance coverage and updates insurance information as necessary.
  8. Assists patients with insurance questions regarding billing process.
  9. Assists with basic account maintenance activities.

Required Qualifications

High School diploma with 2 years of experience in a medical office setting or related customer service/office experience.

Preferred Qualifications

Working knowledge of insurance, medical terminology and computer skills.

Salary Range

The hiring range for this position is $15.85 - $19.43 per hour.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Department Summary

The Department of Neurological Surgery provides comprehensive patient care services, from diagnosis through treatment. In existence since 1919, the Department offers its services at Barnes-Jewish Hospital and St. Louis Children's Hospital, both nationally recognized for excellence. Both hospitals are the most technologically advanced in the region, offering patients the latest in diagnosis and treatment.


This position is eligible for full-time benefits. Please click the following link to view a summary of benefits: https://wustl.box.com/s/8wkhs25yssf0775x9d6nd6vqa7obpth7

EOE Statement

Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.

Job Title: Clinical Service Representative II - Neurosurgery - 45954

Job ID: 45954

Location: Medical School

Full/Part Time: Full-Time

Regular/Temporary: Regular