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Preferred Family Healthcare Remote Support Staff (Overnight Position) in Springfield, Missouri

We're a Good Family to Know:

Preferred Family Healthcare (PFH) is a community-based healthcare organization that offers a full array of integrated services, serving more than 100,000 individuals each year in nearly 100 locations throughout Missouri, Oklahoma, Kansas and Illinois.

Our greatest reward has been the opportunity to serve families and communities in need for the past 40 years. At PFH, our future is brighter than ever! With changes in leadership, focused priorities and strong core values, PFH remains a “Good Family to Know!”

Your role at PFH:

As a Remote Support Staff member, you are responsible for the daily monitoring of individualizes with I/DD, aging, etc. You will:

  • Continue monitoring of dashboard of assigned clients during service hours.

  • Following protocols and parameters for sending notifications for each client to designated contacts.

  • Reviewing of Assessments, ISP's, and Parameter Sheets for all assigned clients. Must be knowledgeable and aware of all information in the client files.

  • Document any notifications and the response given for that notification. Documentation will include great detail and meet Medicaid adequate documentation guidelines.

  • Notify to all designated contacts of issues via email, text or phone calls of all issues during service hours.

We think you'd be great for this role if you have:

  • Must be 18 years of age; must have a high school diploma or GED.

  • Experience and basic knowledge with the DD field and population is preferred.

You'll love being a part of our family because:

Our associates are our most valuable asset! We understand the role their satisfaction plays in the quality of services they provide. Through encouragement, our associates are empowered to optimize their strengths through ongoing training to ensure they are equipped and feel competent to serve our clients.

Our eligible associates enjoy some of the following PFH Perks:

  • Comprehensive medical, dental, vision, life insurance and disability plan options

  • Competitive 401(k) Retirement Savings Plan – up to 5% match!

  • Company paid basic life insurance

  • Paid Time Off Program for vacation, holiday and sick time

  • Emergency Medical Leave Program

  • Flexible Spending Accounts – healthcare and dependent child-care

  • Health & Wellness Program

  • Employee Assistance Program (EAP)

  • Employee Discount Program

  • Mileage Reimbursement

  • License/Certification Reimbursement

Our human resources team wants to let you know what's required:

Employment is conditional upon the receipt of appropriate background checks. Upon offer of employment, you must grant permission for Preferred Family Healthcare to verify accuracy, legitimacy, and results in regards to the following conditions of employment:

  • Background check that includes criminal history and abuse/ neglect.

  • Motor vehicle driving record check.

  • Education and license/certification verification (if applicable).

  • Employment and/or personal reference checks.

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