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Burrell Behavioral Health Refund Specialist in Springfield, Missouri

Looking to feed your desire to give to your community and support those who need a helping hand? Look no further! Not only is Burrell growing the amount of its resources, services, and facilities to assist as many communities as possible, it also provides plenty of opportunity for growth in your current field and the freedom to explore others. Our culture and our environment are unlike any other. We offer highly-competitive pay and a full range of top-notch full-time employee benefits such as:

  • Medical

  • Dental

  • Vision

  • Life Insurance

  • Paid Time Off

  • Short Term Disability

  • Long Term Disability

  • Retirement Plan

  • Tuition Reimbursement

  • Student Loan Reimbursement

  • Employee Assistance Program

Job Description:

Client Financial Services Refund Specialist holds a key role in the Revenue Cycle. This position is responsible in timely research and resolution of client accounts with credit balances as well as insurance refund and recoupment requests for all Electronic Health Systems at Burrell.

Essential Duties and Responsibilities:

These responsibilities include but not limited to the following.

  • Review and research client accounts with credit balances which includes compiling all back up support related to the refund

  • Application of credits to client owed balances

  • Request reversal and application of client credits to any bad debt write offs prior to determining refund

  • Validate and process third party payer refund requests

  • Prepare refund forms and submits them to the System Assistant Director for review and approval

  • Respond to all requests for documents required for timely claim resolution and prompt customer service related to refund or recoupment requests

  • Identify and report trends for process improvement to Cash Posting Supervisor

  • Performs other related responsibilities as required or requested.

Qualifications, Knowledge, Skills & Abilities:

  • Experience or knowledge of insurance billing/collection practices, preferred

  • Knowledge of EFTs, EOBs and basic understanding of medical and insurance terminology, preferred

  • Strong communication skills and strong customer service skills

  • Detail oriented and ability to prioritize work

  • Perform tasks effectively and with accuracy

  • Strong analytical skills

  • Basic math and data entry typing skills, including 10 key

  • Proficiency in Microsoft Word and Excel

  • Ability to work both independently and as part of a team

  • Positive, friendly, approachable disposition

  • Ability to read and interpret policies and procedures and follow instruction.

Other Qualifications:

High school diploma or GED

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

Burrell Behavioral Health is the recognized leader in Community Mental Health. Founded in 1977, our network of providers, therapists, case managers, and direct support staff serve more than 45,000 clients across 25 counties in Missouri and Arkansas. We provide comprehensive care for behavioral health clients of all ages, helping them to improve their lives through our wide-ranging continuum of care.

“We believe that the conversation about behavioral health is paramount. There are few conversations facing our communities more critical than behavioral health. As the conversation evolves, Burrell is committed to being a leader in this post-stigma world.”

-C.J. Davis, President & CEO, Burrell Behavioral Health