Mercy Health (Multiple Locations) Patient Svc Representative in Springfield, Missouri

We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. We don't believe in jobs at Company , we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart. At Company , you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow. OverviewPerforms a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Employees of St. John's Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures. ResponsibilitiesEvaluates patient chart and registration information for current address, telephone number and insurance information. Answers incoming calls in a friendly manner, sets appointments for patients, dispatches messages and/or calls for all employees. Makes outbound calls for scheduling. Monitors and revises physician schedules as appropriate.CHARGE ENTRY AND PAYMENT COLLECTION DUTIES:3.1 Copies and collects all pertinent insurance information and secures signatures as needed for medical records.3.2 Data entry of hospital charges.3.3 Collects co-pay and explains payment requirements and filing of insurance.3.4 Defines charges for services rendered and verifies tests were completed.3.5 Preparation and entry of data processing functions related to patient billing and insurance, daily charges and payments. Responsible for input accuracy and timeliness.3.6 Preparation and monitoring of payment agreements. Assists receptionists in credit status questions.3.7 Makes payment adjustments on accounts with manager approval.3.8 Balances all charges and payments at end of day. Prepares daily bank deposit.CLERICAL DUTIES:4.1 Sets telephone, as appropriate, for end of day.4.2 Pulls, files, sorts, distributes and maintains medical records.4.3 Prepares appointment reminder cards or other mailed patient information.4.4 Prints computer appointment schedules for each physician and distributes to departments as needed.4.5 Enters appointments in the computer with appropriate information; e.g., lab tests requested.4.6 Prints labels, registration forms and/or other computer information needed.4 We'll Support You at Work and Home Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a "top 100 places to work." We go out of our way to help people feel welcomed.EEO/AA/Minorities/Females/Disabled/VeteransEmployer's Job# 778096Please visit job URL for more information about this opening and to view EOE statement..