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Humana Licensed Social Worker - Care Manager, Telephonic (Work at Home AR, MO, KS, OK, IA or NE) in Springfield, Missouri


The Care Manager, Telephonic Behavioral Health 2 , in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Manager, Telephonic Behavioral Health 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.


Join our commitment to the whole person's health! The Care Manager, Telephonic Behavioral Health 2 employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. May create member care plans. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications

  • Bachelor's degree in Social Work

  • Licensure in field of study within the state the individual will be required to practice

  • 3-5 years of experience working as a licensed Social Worker in Arkansas, Missouri, Kansas or Oklahoma

  • 1-3 years of telephonic experience in a social work setting

  • Knowledge of community health and social service agencies and additional community resources

  • Must have good typing skills and proficiency using MS Office Word, Excel and Outlook

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required

Preferred Qualifications

  • Master's degree in a behavioral-health field, such as social work, psychology, or related health discipline from an accredited university

  • Experience working with the geriatric population

  • Managed care experience

Additional Information

  • Hours are: Monday-Friday 8am-5pm CST with a possible weekend rotation

  • This role requires excellent computer skills, ability to navigate in multiple systems and proficiency with all Microsoft applications. Must be a self- starter with the ability to work independently in a virtual work environment. This position provides telephonic support and resources to Medicare members

Scheduled Weekly Hours