Mercy Health (Multiple Locations) Patient Relations Specialist in Saint Louis, Missouri
We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. We don't believe in jobs at Company , we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart. At Company , you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow. Serves as administrative liaison to patients, family members, physicians, coworkers, and departments. Assists patients in understanding hospital services, and in obtaining solutions to problems and concerns. Receives and investigates patient complaints to ensure timely and positive resolution, including the promotion of patient rights and services to which patients are entitled in accordance to applicable regulatory standards as well as the philosophy and mission of Company . Performs duties and responsibilities in a manner consistent with our mission, values, and Company Service Standards. * Responds to requests for information regarding patient care and services, including compliments and complaints in a timely manner. Requests can be received from patients, families, co-workers, and/or physicians. * Collaborates with hospital leadership, coworkers, and medical staff to develop, implement, monitor, and champion processes related to key patient relations/patient rights issues. * Visits patients and family members as requested. * Identifies and assesses problems that may arise; investigates and directs inquiries, complaints, and grievances to appropriate hospital staff members. Ensures grievances are documented in SAFE and followed up in a timely manner. * Works closely with Patient Safety and Risk Management to provide prompt follow up of all patient complaints. * Demonstrates appropriate knowledgeable about applicable regulatory standards related to patient relations and patient rights and adheres to regulatory agency policies regarding their administration. * Assists with the collection and trending of data on complaints and makes recommendations which may result in operational changes. * Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops. Because you're committed to excellence, you understand the importance of being properly prepared for your role at Company . That's why you'll bring to your role the right set of qualifications: * Education: Degree in healthcare related field. * Experience: Prior experience in customer service/ patient relations * Other Skills and Knowledge: * Knowledge of complex hospital systems and processes. * Excellent organizational, interpersonal, and analytical skills. * Strong leadership qualities follow through, motivation. * Effective change agent. * Attention to detail and accuracy. * Ability to work independently. * Knowledge of patient care, patient problems, and handling conflicts. * Computer Skills MS Office products We'll Support You at Work and Home Our foundations are built on dignity and respect Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and are not afraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply..EEO/AA/Minorities/Females/Disabled/VeteransEmployer's Job# 779795Please visit job URL for more information about this opening and to view EOE statement..