Job Information
Kforce Patient Accounts Representative in Saint Louis, Missouri
Kforce has a client in search of a Patient Account Representative in Saint Louis, MO.Duties:
Receives, researches, and resolves all incoming inquiries and initiates accurate account adjustment when necessary
Accurately documents all inquiries received within the electronic practice management system and on Microsoft Excel patient inquiry and payment log sheets
Answers incoming inquires within department standards and with appropriate customer service levels being met
Monitors assigned tasks to ensure they are completed/worked timely and accurately
Collaborates with team members when handling difficult calls, may need to serve as second voice in difficult situations
Maintains complete knowledge of Health physicians, sites, and of insurance plans accepted
Prepares refund requests
Works closely and effectively with other teams, departments, and clinical sites to resolve billing inquiries
Serves as a backup to the front-desk receptionist; Answers business office telephone calls in a professional manner; Transfers to appropriate personnel and/or takes accurate messages; Greets business office visitors in a friendly and professional manner
Medical Billing and Collection certificate is preferred or relative experience of three to five plus years in the healthcare industry in a customer service role
Experience in electronic practice management system - NextGen experience is a plus
Working knowledge of Microsoft Excel
Excellent written and verbal skills
Ability to maintain composure in difficult situations
Customer orientation
Ability to work in a face paced environment
Ability to function in team environment
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours