Veterans Affairs, Veterans Health Administration Part-Time Social Science Program Specialist (Whole Health Coach) in Saint Louis, Missouri

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  • Duties



THIS POSITION WILL CLOSE PRIOR TO THE ANNOUNCEMENT END DATE IF 25 APPLICATIONS ARE RECEIVED FIRST. Partners with Veterans, completing Personal Health Inventory and exploring Personal Health Plan in group and individual settings. Navigate the whole health system and orient Veterans new to the program about the services, hours, locations, staff, tools, resources, and other pertinent information necessary for the Veteran to understand the program and how to utilize the program.

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This position will be filled at the GS-07 level, to qualify for the GS-09 applicants must be certified by ICHWC and have 100 hours of coaching experience. To move from the GS07 to GS09 you will also need to be certified as a health coach through ICHWC and have at least 100 hours of health coaching experience.

The position assists the Veterans to explore core elements of personal health planning, exploration of what matters to the Veteran, self-assessment using the components of health and well-being, identification of goals and potential actions in self-care areas, and identification of support and follow-up to implement a plan. The position assists Veterans in this exploration through one-to-one or group sessions. During these sessions, the position may assist Veterans in identifying their skills, strengths, supports, and the resources needed to aid them in achieving their health aspirations. Veterans are responsible for their personal health plan and the position assists Veterans in their self-exploration of mission, aspiration, purpose and beginning their personal health plan. Utilizing strong relational and facilitation skills, the position acts as a Veteran' point of contact to navigate through the Whole Health program (pathway, health and well-being programs, clinical care), assists the veteran in exploring options for participating in individual or group programs to explore the following core elements: Exploration of What Matters; Self-Assessment using Components of Health and Wellbeing/COH; Set goals/actions; identify support/follow-up. Facilitates group programs aimed at exploring the components of health and well-being, informs Veterans about community and mutual supports and how to use these to support health and well-being goals. Community resources may include, but are not limited to, consumer-run self-help and mutual support services, social security office, Department of Family and Children Services, local YMCA, library, Veterans' service organizations, etc. Performs other related duties as assigned.

Work Schedule: (Part-Time): The Whole Health System will serve a wide demographic of Veterans. We will be asking for whole health coach to work in our Shiloh site of care as well as have flexibility in scheduling their tours, including possible evening and weekend hours to accommodate all our Veterans Position Description/PD#:

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential


  • #### Job family (Series)

0102 Social Science Aid and Technician

  • Requirements


Conditions of Employment
  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/28/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS07 position you must have served 52 weeks at the GS05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS05 in the normal line of progression for the occupation in the organization. Examples of Specialized Experience are, but are not limited to; Knowledge of pertinent laws, regulations, policies and precedents to determine their impact on the customer service program and related support resources in the area studied in order to assists the Veteran in getting additional support or care when that is required as well as navigate the personalized health inventory, personalized health planning, components of health and well-being, existing VHA and community resources that support Veterans' personalized health goals, and other health and well-being programs available at a facility or in the community to support their personal health plans. The position requires knowledge of the issues, program goals and objectives, work processes, and administrative operations of the organization to determine ways to improve customer satisfaction. Interpersonal skills to present recommendations that improve patient services.

In order to support Veterans' plans for health and well-being and provide information and resources for achieving goals, the work of this position requires knowledge of VA rules and regulations regarding eligibility, enrollment, income assessment, and insurance for veterans' medical care in order to provide educational guidance to the Veteran, knowledge of VA inpatient and outpatient programs and operations, admissions, scheduling, sharing agreements, and travel as well as knowledge of laws and regulations relating to the protection of the privacy of medical information. The work requires the ability to use automated systems and interpersonal and communications skills.

The supervisor defines objectives, priorities, and deadlines; advises on potential problems that may be expected; and assists with unusual situations which do not have clear precedents. The position exercises considerable independent judgment in analyzing, fact-finding and recommending solutions to problems. Completed work is reviewed for technical soundness, appropriateness, and conformance to policies and requirements.

The position uses VHA policies, procedures, and guidelines, and program specific reference materials. This consists of standard reference material, texts, and manuals covering the application of analytical methods and techniques and instructions and manuals covering the subjects involved. The position uses judgment in choosing, interpreting, and adapting available guidelines to specific issues or subjects studied. Work may be covered by a wide variety of administrative regulations and procedural guidelines. The position uses judgment in researching regulations and in determining the relationship between guidelines and organizational efficiency, program effectiveness, or employee productivity.

The position performs complex assignments requiring use of a variety of investigational, analytical, and other techniques to improve the quality of patient services, solve patient problems or arrive at a conclusion. Assignments are characterized by many interrelated facts obtainable from several sources and accessible when a variety of fact-finding techniques are employed, and related issues. Analysis requires a determination of the relevance and importance of facts, and individual policies or practices of the medical facility. At each step of the problem identification and solution process, the position chooses from several courses of action depending on the facts and issues involved, and the objectives of the assignment: selects the appropriate fact-finding or analytical techniques to use based on the nature of the problem to be solved; and considers many interrelated facts and selects the most appropriate principles and precedents for making a decisions.

The purpose of work is to plan, coordinate, execute, and participate in process improvement activities for the Medical Center's Whole Health program to ensure that services are provided promptly, courteously, and with a compassionate understanding of veterans' needs and the needs of those responsible for their care. The work influences decisions by managers concerning the internal administrative operations, clinical care teams regarding personalize health planning for Veterans, and improves the quality of medical facility services to customers and the staff.

Contacts are with patients, families, consultants, contractors, or business executives in a moderately unstructured setting. Contacts also include program officials several managerial levels removed from the employee on an ad-hoc basis. The purpose of contacts is to elicit information from and advise customers and to provide advice to managers on non-controversial organization or program related issues and concerns. Contacts typically involve such matters as identification of decision-making alternatives; appraisals of success in meeting goals; or recommendations for resolving administrative problems.

You will be rated on the following Competencies for this position:

  • Acquisition Strategy
  • Communication
  • Education and Training
  • Partnering

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The employee will sit to do the work. However; there may be some walking, standing, bending, carrying of items such as books, paper, groceries, household goods, etc. accessing transportation and driving a government car or van.


There is no educational substitution at this grade level.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

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Background checks and security clearance
Security clearance

Public Trust - Background Investigation

Drug test required


  • Required Documents


Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

  • Cover Letter
  • DD-214
  • Executive Core Qualifications (ECQs)
  • OF-306
  • Other
  • Other Veterans Document
  • Resume
  • SF-15
  • SF-50
  • Transcript

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference.For more information on Veterans' Preference, please visit

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply


How to Apply

All applicants are encouraged to apply online.To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/28/2018 to receive consideration. To preview the questionnaire click

  1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account,, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

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Agency contact information





VA St Louis Health Care System 1 Jefferson Barracks Drive St. Louis, MO 63125 US

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Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 09/14/2018 to 09/28/2018

Service: Competitive

Pay scale & grade: GS 7

Salary: $41,759 to $54,286 per year

Appointment type: Permanent

Work schedule: Part-Time