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SSM Health Manager - Primary Care Phone Triage in Saint Louis, Missouri


In the Manager - Primary Care Phone Triage position you will be responsible for overseeing our outpatient triage department and working with Clinical Excellence. This position will help build out the department across the St. Louis market. Prior experience as an RN in phone triage is highly preferred.

This position will be working Monday-Friday from 8 am to 5 pm.


  • Develops specific goals, standards, and objectives which directly support the strategic plan and vision of the clinic.

  • Responsible for forecasting, developing and evaluating annual budgets for all program areas. Manages clinical, human resource and financial data to support and enhance decision-making, provides assessment, analysis, planning, monitoring and evaluation of unit(s) delivery of care and services.

  • Conducts hiring, training, directing, development and evaluating of staff.

  • Monitors and adheres to budget. Approves or monitors expenditures, purchases and other actions to ensure compliance with budget guidelines.

  • Collaborates with leadership, physicians, interdisciplinary teams and other stakeholders in order to develop, implement and evaluate programs and services that improve patient outcomes.

  • Ensures compliance with regulatory and accreditation requirements for clinic and staff.

  • Applies evidence-based healthcare practices, nursing standards and monitors patient care for quality.

  • Applies the existing body of evidence-based practice and scientific knowledge in health care to nursing practice, ensuring that nursing care is delivered based on patient’s age-specific needs and clinical needs as described in the department's Scope of Service.

  • As an SSM Health nurse, I will demonstrate the professional nursing standards defined in the professional practice model. Uses the ANA Code of Ethics for Nurses to guide his/her response to the current and evolving health and nursing needs of our patients and our patient populations.

  • Performs other duties as assigned.


  • Graduate of accredited school of nursing


  • Five years' experience, with two years' in leadership

SSM Health is committed to equal employment opportunity based on race, color, religion, national origin, gender, sexual orientation, gender identity, pregnancy, age, physical or mental disability, veteran status, and all other statuses protected by law.