Acadia Healthcare Director-Admissions in Saint Louis, Missouri
Provide oversight of the intake and admissions department for all MP programs.
Monitors informally and formally the quality of interactions during assessments and identifies areas where performance needs improvement.
Develops strategies for addressing these needs in consultation with Administration, other department sand staff. Evaluates the success of these changes and makes further changes as needed.
Meets individually or as a group with staff to process critical incidents and variances from procedures that occur with the emphasis being on identifying systemic problems and personal empowerment and growth.
Participates in Performance Improvement activities including educating the staff regarding their responsibilities for performance improvement.
Completes weekly reports of call volume with monthly summary indicating referral source and breakdown of viable calls.
Coordinates with on-site staff assisting with admissions at the various MP locations.
Provides Leadership/Supervision for Intake and Admission Staff
Facilities resourceful and consistent use of policies and procedures by staff.
Uses sound clinical judgment when delegating responsibilities in emergency situations.
Provides supervision for Admission clinicians and coordinators.
Work with staff to adjust work load, assignments and to prioritize as the need arises.
Utilize competency standards and ongoing teaching opportunities to develop each staff members’ skills through asking questions and providing opportunities to assume more responsibilities as they grow.
Utilize a style of management, modeled work with patients, and interpersonal styles of relating to staff to further team solidarity, empowerment and growth.
Assigns and reassigns staff based upon changing needs and staff workloads.
Conducts performance evaluations for Intake and Admissions Staff.
Delegate responsibility based upon the skill level and competency of assigned staff.
Reviews documentation of staff periodically.
Completes reports and documents in a timely manner.
Facilities intake, admissions and utilization review process.
Respond to inquiries about McCallum place within 24 hours of incoming contact.
Schedules/completes preadmission assessments and communications recommendations to patients/families.
Collaborates with McCallum Place medical and psychiatric personnel to ensure appreciate recommendation and admissions.
Coordinates admissions and transfers between levels of care at McCallum Place.
Communicates projected admissions and updated projection sheets to Patient Accounts Representatives in a timely fashion.
Performs insurance benefit verifications, disseminating the information gathered to patients/families/appropriate MP staff.
Ensures all medical admissions documentation is gathered from outpatient sources prior to patients’ admissions.
Secures until pre-authorization for treatment for patients admissions.
Assists individual therapists with concurrent reviews with insurance companies to secure continued treatment for patients.
Coordinates and facilities peer-to-peer reviews when needed.
Collaborates the results of peer-to-peer reviews with entire multi-disciplinary treatment team.
Provides accurate and ongoing assessment of patients’ statuses in the intake and utilization process. Respond to and communications this appropriately through verbal and written communication.
Communications treatment recommendations and coordinates with outpatient treatment teams.
Provides clear and accurate documentation of all contacts with prospective patients, family members, referral sources, payors, etc.
Assist Marketing and Admissions with preparation for conferences and special events.
Demonstrate commitment to advancing professional skills and development through attendance of training.
Attends and actively participates in department meetings and trainings.
Attends annual safety training.
Completes McCallum Place required physical and TB Testing.
Adheres to National Patient Safety Goals
Additional Duties and Responsibilities
Complete other duties as assigned by Leadership.
Shares on-call rotation for Admission and Intake Department.
Computer - Excel: Intermediate
Customer Focus: Advanced
Attention to Detail: Advanced
Problem Solving: Novice
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Bachelors or better in Human Services
- Masters or better in Human Services
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)