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Cerner Consumer Advocate in North Kansas City, Missouri


Job Title:

Consumer Advocate

Job Description:

Our Workforce Health Services Organization is looking for a new Consumer Advocate to join the team! As a Consumer Advocate, you will work in a collaborative call center environment to answer consumers’ questions about health benefits and assist them with scheduling appointments. You will facilitate consumer referrals to services and resources, including employee assistance programs, community-based services and mental health support, helping consumers understand how to identify and access care in the most appropriate setting. In addition, you will support consumers’ adherence to their individual care plan, connecting them with the appropriate resources.

Auto req ID:


Additional Information:

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Career Level:

Entry Level/ Junior Professional

Company Overview:

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law (English) (https://www.cerner.com/-/media/FF88D3155CB245EB98BA1DB8F934E3E5.ashx)

E-Verify Participation (English)

Right to Work (English) (https://www.cerner.com/-/media/E1CD6BEF8082430E882E5CD9D5165A86.ashx)

EEO is the Law (Spanish)

E-Verify Participation (Spanish) (https://www.cerner.com/-/media/88648CD9668E49FBA6EB9C11FAA1634F.ashx)

Right to Work (Spanish)


United States


Basic Qualifications

  • High School Diploma or GED

  • At least 2 year of Medical Terminology work experience

  • At least 2 years of Clinical or health care work experience

Preferred Qualifications

  • Associate’s degree or equivalent relevant work experience

  • Certified as a Medical Assistant, Community Health Worker, or Nurses Aide


  • Must reside in or be willing to relocate to the Kansas City metropolitan area

  • Must be willing to work 50% of the time on a client site in Kansas City, KS and 50% of the time on our campus in Kansas City, MO

  • Willing to work additional or irregular hours as needed and allowed by local regulations

  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

  • Perform other responsibilities as assigned



Relocation Assistance Available:



North Kansas City

Virtual Eligible:


Job Family Group:

Health Care Delivery

Government Job: