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Applied Memetics LLC Case Navigator - COVID-19 Contact Tracing Program (Remote Position - Missouri) in Missouri

AM Trace has immediate openings for Case Navigators to support state and local COVID-19 Contact Tracing programs. High call-volume position. No travel required. This position will begin immediately. Candidates must reside within Missiouri.

Background: The scale and complexity of the COVID-19 outbreak has underscored the need for prompt and effective implementation of evidence-based containment measures. Contact tracing is one of the interventions that has been used to effectively control recent pandemics (Ebola, SARS), and has shown to be effective against COVID-19 mitigation in South Korea, New Zealand and elsewhere.

Professionals across the country have become passionate about helping to prevent the spread of COVID-19. Compassion and empathy are key traits needed in candidates who are applying for AM Trace opportunities. Nurses, social workers, and those with a public health background are highly encouraged to apply to join our fast paced, dynamic, and remote workforce

The successful Case Navigator will oversee, support, and provide ongoing training to Case Investigators and Contact Tracers who will gather information for cases and contacts.

  • Direct supervision of a unit of 14-18 people that collectively performs all functions of the COVID-19 Community Team response.

  • Liaises with client and AM corporate staff; alongside client, manages initial outreach to case

  • Alleviate knowledge gaps of team members

  • Manage overall Quality Assurance in the team and conduct chart auditing

  • Assists local health department with collection of laboratory reporting and identifies PUIs

  • Allocates tasks to the team; provides oversight of team operations and performance; ensures compliance with client guidelines and protocols and shares feedback and best practices with the client

  • Assists in disease tracking

  • Protect and maintain individuals’ privacy and confidentiality

  • Provide guidance to Case Investigators and Contact Tracers to ensure that case interview activities are conducted according to applicable protocols, policies and procedures

  • As needed, conduct case reviews with Case Investigators and Contact Tracers to ensure comprehensive and high-quality interviews

  • Provide leadership with ongoing feedback on protocols, data collection instruments and systems to enhance their effectiveness and efficiency in meeting Call Center objectives

  • Coordinate the unit’s schedules and provide daily, remote supervision and troubleshooting

  • Conduct phone calls, as needed, including to cases and/or contacts who have been exposed to COVID-19, to places of business a COVID-19 positive patient has frequented, and to refer patients and their families to different social services

  • Track daily and weekly progress for the unit, including cases contacted successfully, contacts tracked and referred, and patients and contacts referred to social support systems

  • Perform quality assurance through listening in on calls or to recordings of calls and providing feedback to team as well as participating in quality improvement conversations with supervisors

Educational Requirements:

  • Bachelor's degree required

General Requirements:

  • Minimum of one (1) year of supervisory experience in a clinical setting

  • "Making Contact: A Training for COVID-19 Contact Tracers"(ASTHO) completed by date of hire

  • Ability to exhibit a professional, positive attitude and work ethic

  • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress

  • Ability to show empathy to distressed individuals

  • Excellent organizational and communication skills

  • Ability to speak, read, and write English

  • Critical thinking and sound judgment required

  • Ability to handle confidential information with discretion and professionalism

  • Proficiency with computers

Preferred Qualifications:

  • Proficiency in languages other than English is a strong plus (especially Spanish, Portuguese, French, Haitian-Creole, Mandarin, Cantonese, Bengali)

  • License/certification in a health-science field

    Technology Requirements:

  • PC with Windows 10 or Mac with Mac OS 10.15 or newer

  • Antivirus Protection: Windows Defender and Windows Firewall, for Mac Antivirus Protection: Sophos

  • Personal mobile device

  • A headset is recommended

  • Must have a quiet, dedicated workspace

  • User provided home high-speed network connection

Note: Due to the high volume of applicants, we may be unable to respond to telephone or email inquiries, but we are reviewing and considering all applications in the order in which they were submitted on a rolling basis.

ID: 2020-2091

External Company Name: AM LLC

External Company URL: https://am-trace.co/

Telecommute: Yes