Randstad PTC Incident Analyst in Kansas City, Missouri
PTC Incident Analyst
location:Kansas City, MO
salary:$1 per hour
date posted:Monday, October 12, 2020
job type:Temp to Perm
industry:Transportation and Warehousing
PTC Incident Analyst
Randstad Technologies is seeking an experienced PTC Incident Analyst for an opportunity in Kansas City, MO. This position will be responsible for incident troubleshooting on the Positive Train Control (PTC) and Energy Management System (EMS) incident management support desk. This will include analysis, troubleshooting and resolution of PTC/EMS incidents effecting train operations.
location: KANSAS CITY, Missouri
job type: Contract
work hours: 7am to 3pm
Monitors Positive Train Control (PTC) and Energy Management System (EMS such as AESS (Automatic Engine Shutdown System) and Trip Optimizer) incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency, with proper team assignment, and thorough updates completed for all relevant incident data within the corresponding ticket.
Creates the ticket and troubleshoots, reaching out to signal, dispatch, telecommunications or other groups as necessary;
Portrays a Command and Control presence while managing critical incidents with the ability to maintain composure in a fast-paced, high volume and pressure environment and exhibit exemplary customer service skills when working across diverse organizations;
Monitors PTC and EMS systems and assets: (i.e., Waysides, Locomotive, Faults, Connections, Radio, Help Desk, Back Office, Events, Trains, etc.);
Requires the ability to work on a rotating shift basis, and 24/7 availability is required to include weekends and holidays.
The essential functions of this role include:
working up to 3 hrs of overtime per week
Experience level: Experienced
Minimum 3 years of experience
Incident Management (1 year of experience is required)
Railroad operations (1 year of experience is required)
PTC Incident Management
Ticket Management (1 year of experience is required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.