HCA, Hospital Corporation of America Provider Solutions Specialist in Kansas City, Missouri
Last year alone, our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Provider Solutions Specialist you can be a part of an organization that is devoted to giving back!
We are committed to providing our employees with the support they need. At HCA Healthcare we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:
- Student Loan Repayment
- Tuition Reimbursement/Assistance Programs
- Paid Personal Leave
- 401k (100% annual match [3%-9% of pay based on years of service])
- Identity Theft Protection discounts
- Auto, Home, and Life Insurance options
- Adoption Assistance
- Employee Stock Purchase Program (ESPP)
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will provide you the tools and resources you need to succeed in our organization. We are currently looking for an ambitious Provider Solutions Specialist to help us reach our goals. Unlock your potential here!
Summary of Duties: The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.
KEY RESPONSIBILITIES OF THE PROVIDER SOLUTIONS SPECIALIST: * Assist in implementation and support of systems and technologies deployed to physicians and physician offices. * You will assist in testing physician-related systems for facility-specific requirements. * Proactively round in the facility and physician practices to ensure physician support needs are identified and addressed * Coordinate physician and physician office service requests and incident resolutions through the Division Service Desk. * You will monitor and communicate trends and issues that may affect administration/physician relationships. * Provide timely response and resolution to provider issues identified and reported in GrowthLink, as applicable. * Collect, validate, and appropriately route documentation to support system access, confidentiality, information protection and security compliance. * You will conduct or assist with access reviews and audits. * Contribute to division and facility strategic planning with regard physician product lines. * Provide on-call support as needed.
KNOWLEDGE, SKILLS, AND ABILITIES: TRAINING: * Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows. * Develop, maintain and customize educational material for new HCA IT&S solutions and application enhancements to reflect facility or physician-specific needs.
CUSTOMER SERVICE: * Partner with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions * Effectively communicates with customers, maintaining positive body language with confidence and patience. * Follow up, post issue resolution, to complete customer service cycle * Seek feedback through customer interaction to identify areas of improvement
Education: * College graduate or advanced course studies or related experience with a minimum of 3 years previous experience in healthcare related field preferred.
At HCA Healthcare, we are driven by a single mission: Above all else, we are committed to the care and improvement of human life. Werecognize the significant responsibility we have as a leading healthcare provider within each of the communities we serve, as well as the opportunity we have to improve the lives of the patients for whom we are entrusted to care. Through the compassion, knowledge and skill of our caregivers and our unique ability to leverage our scale and innovation, HCA Healthcare is a learning health system that uses our approximately 35 million annual patient encounters to advance science, improve patient care and save lives. HCA Healthcare has been recognized by the Ethisphere Institute as one of its World’s Most Ethical Companies for ten consecutive years, and we are proud of the impact we are having in our communities through employment, investment and charitable giving. In addition, HCA Healthcare pays significant taxes that help pay for vital community infrastructure, and we also provide charity care, uninsured discounts and other uncompensated care at a cost of $3.7 billion annually. We are making the communities we serve healthier and stronger. HCA Healthcare is one of the nation's leading providers of healthcare services, comprising more than 180 hospitals and approximately 2,000 sites of care, including surgery centers, freestanding ERs, urgent care centers, and physician clinics, in 21 states and the United Kingdom. With more than 280,000 colleagues driven by one purpose—to give patients healthier tomorrows—we are excited about the future of medicine and believe we are uniquely positioned to play a leading role in the transformation of clinical care.
Be a part of an organization that invests in you. We are actively reviewing applications for our Provider Solutions Specialist opening. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job: *Information Technology
Title: Provider Solutions Specialist
Location: Missouri-Kansas City-Research Medical Center
Requisition ID: 25024-16162