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Truman Medical Centers Financial Counseling Supervisor (8:00AM - 4:30PM) in Kansas City, Missouri

Financial Counseling Supervisor (8:00AM - 4:30PM)

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Job Description

If you want to work where the action is, Truman Medical Centers/University Health (TMC/UH) is the place for you. Known as “Kansas City’s Essential Hospital,” TMC/UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, TMC/UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. TMC/UH is comprised of three campuses:

TMC/UH Heath Sciences Districtis located in downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital, Truman Medical Centers serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health building, TMC’s beautiful specialty outpatient clinics and day-surgery center. We will soon open University Health 2, which will house all of our primary care and women’s care clinics.

TMC/UH Lakewoodis located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families. TMC/UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.

TMC/UH Behavioral Healthis the KC metro area’s largest, most comprehensive provider of mental health services. TheHealing Canvas Building, located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.

Supervise the functions, activities and staff of the Financial Counseling Center of the organization. Ensure patients access to financial counseling for eligibility for Medicaid, Crime Victims, and TMC Discounted Services. Coordinate training and workflow of employees and DFS workers and manage the Customer Service component of Patient Accounts. Coordinate quality assurance and monitoring of application and discount processes as well as the FCC Corporate Call center. Ensure adherence to objectives, guidelines, hospital and corporate philosophy.

Required Skills

Minimum Requirements

  • High School diploma or equivalent.

  • Experience as Resource Counselor II, Patient Access Representative II or an equivalent position for at least two years. Internal candidates must have a meets expectations rating or above on the last two evaluations.

  • Knowledge of basic medical terminology.

  • Excellent written and verbal communication skills.

  • Demonstrated ability to lead a team.

  • Knowledge of Word and Excel.

Preferred Qualifications

  • Bachelor’s degree.

  • Prior experience as a Financial Counseling Coordinator.

  • Supervisory experience in a Patient Registration or Financial Counseling environment.

Job Location

Health Sciences District - Kansas City, Missouri, United States

Position Type


Shift Schedule

8:00AM - 4:30PM