Truman Medical Centers Financial Counseling Center Coordinator -Lakewood location in Kansas City, Missouri

Financial Counseling Center Coordinator -Lakewood location

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Job Description

Truman Medical Centers, a two-hospital, 600-bed, not-for-profit healthcare system, is the largest and most comprehensive safety net healthcare provider in Jackson County and Kansas City, Mo. TMC serves as the pri­mary teaching hospital for the University of Missouri-Kansas City Schools of Medicine, Nursing, Dentistry and Pharmacy. Recognized as a critical area resource for advanced specialized healthcare, TMC is constantly working to deliver the best pos­sible medical care for our patients. Quality, innovation, team­work and attention to detail are at the heart of all we do. TMC’s tagline is: “Better. For Everyone.” It is a simple state­ment, but it has profound significance. It is what we stand for, it is the focus of our work, and it is our promise to our patients.

Serves as a front-line representative for Truman Medical Center by interviewing patients and/or other sources to obtain demographic and financial data accessing patients too clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties.

Responsibilities include: Gathers and records financial and insurance information makes referrals to appropriate financial resources. Have thorough knowledge of TMC discount, Medicaid, Crime Victims Assistance and Social Security Disability to assists patients in completing applications. Monitors and reconciles accounts with appropriate adjustments. Requires independent judgement and critical thinking skills related to completing applications to third party payors. Coaches, assigns work, assists manager with monitoring of employees productivity and quality of work. Assists front-line staff with internal and external customer complaints. Receives referrals from staff to handle difficult customer-related problems.

Required Skills

  • High school diploma or GED

  • Must have experience as a Resource Counselor II (RC II) or in an equivalent position for at least 12 months and obtained a "meets expectations" on their last evaluation.

  • Knowledge of basic medical terminology

  • Excellent verbal and concise written communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons and to maintain effective working relationships with patients and hospital staff.

  • Requires experience as a PAR II or RC II or experience in an equivalent position in another organization.

  • Computer knowledge in Word and Excel is required.

Preferred Qualifications:

  • Proficiency in Microsoft Office Products

Job Location

Lakewood - Kansas City, Missouri, United States

Position Type


Shift Schedule

7:30AM - 4:00PM