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Children''s Mercy Hospitals & Clinics Contact Center Scheduling Rep in Kansas City, Missouri

Job Responsibilities:

To provide world class customer service to those calling the Children's Mercy Kansas City Specialty (Centralized) scheduling department requesting an appointment. The Scheduling Representative will perform routine scheduling of new and follow-up appointments requested by parents, patients and providers, utilizing scheduling principles and techniques for the ideal patient and provider experience

Job Requirements:

  • High school diploma or equivalent

  • 3 years' experience required

  • Customer service, data entry, working in call center, scheduling appointments, operator switchboard, etc.

  • Candidate must have basic typing and good communication and customer service skills

  • Ability to multi-task and handle high call volume while maintaining exceptional customer service

  • Medical terminology

  • Skillful use of computer and software

EEO Employer/Disabled/Vet