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Abbott Client Service Specialist II with Nursing degree in Kansas City, Missouri

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

About Abbott

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health. Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Our location in Kansas City, MO currently has an opportunity for a Clinical Review Specialist II . In this role you are responsible for accuracy and integrity of the Workplace Solutions drug testing review process. This role communicates directly with donors to determine if there are factors which would explain drug test results that were confirmed to be positive or invalid.


The Clinical Review Specialist will be part of an elite group of personnel providing support to Abbott Rapid Diagnostics, Workplace Solutions clients. This support includes, but is not limited to:

  • Provide subject matter expertise in executing Drug Testing Services across Workplace Solutions broad customer base.

  • Work closely with drug & alcohol testing staff and support to uphold and preserve the integrity of the clinical review process. Participate in process improvement discussions, in partnership with Workplace Operations Leadership.

  • Interpret and report results of Workplace clients consistent with Workplace Solutions written Standard Operating Procedures.

  • Review documentation for possible errors, speak with donors over the phone and determine if a legitimate medical explanation exists to explain a non-negative lab report.

  • Provide feedback to laboratory and collection site representatives regarding performance problems, as needed.

  • Provide feedback to clients and tested persons on problem cases.

  • Participate in the development of annual Medical Services and Drug & Alcohol Testing Services Department goals and objectives

  • Ensure adherence to applicable Abbott Rapid Diagnostics Quality policies & procedures

  • Other duties as assigned



  • Associates Degree in Nursing or ability to obtain degree in nursing by June 2021


  • Bachelor’s Degree in Nursing preferred

  • Call center / phone triage experience preferred

  • Practice experience minimum in Occupational health settings is ideal but not required

  • Demonstrated interpersonal and collaboration skills.

  • Advanced verbal and written communication skills.

  • Composure and tact when communicating with individuals of varying education levels and professional statuses.

  • Strong technical aptitude and ability to learn and utilize internal applications.

  • Strong aptitude to learn and retain new technical or regulatory information and apply it to daily work.

  • Ability to partner with other employees and supervisors

  • Ability to provide input and recommendations on operations


At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development , with onboarding programs for new employees and tuition assistance

  • Financial security through competitive compensation and retirement plans

  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

  • Paid time off

  • 401(k) retirement savings with a generous company match

  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com