Mercy Health (Multiple Locations) Patient Access Representative in Joplin, Missouri
We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. We don't believe in jobs at Company , we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart. At Company , you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow. The Patient Access Representative is often the first point of contact for our patients and therefore must represent Company with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Company service standards. The Patient Access Representative will facilitate all components of the patients' entrance in to any Company facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. Company Service - * Greets every individual on the phone or in person with a smile and a warm, professional greeting. * Provides outstanding customer service to all internal and external customers including our patients, visitors, co-workers, physicians, and insurance companies. * Keeps all wait times to a minimum. Communication - * Works effectively with other co-workers, clinical departments and clinics to accomplish work and departmental projects. * Demonstrates positive and professional communication skills. * Exhibits objectivity and openness to others' views, contributes to building a positive team spirit. Confidentiality - * Respects at all times the confidentiality of patient records and uses complete discretion when discussing patient matters. * Ensures all patient information is secured and all paperwork is disposed of in appropriate confidential trash receptacles. Stewardship - * Ensures all out of pocket financial responsibility is documented on all encounters and communicated as appropriate. * All out of pocket financial responsibility is requested prior to and/or at the time of service. * Refers patients for financial assistance or to the Medicaid Eligibility team when appropriate. * Accurately posts patient payments and balances cash drawer as per departmental policy. Change Management - * Demonstrates an open attitude toward change and participates in the change process. * Handles variance in job duties, making necessary adaptations. * Follows instructions, responds to management direction. Quality - * Ensures the highest level of accuracy and thoroughness of registration information including demographics and insurance information. * Accurately identifies patient record using a minimum of two patient identifiers name, DOB, SSN. Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and are not afraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply..EEO/AA/Minorities/Females/Disabled/VeteransEmployer's Job# 785465Please visit job URL for more information about this opening and to view EOE statement.