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Mercy Health (Multiple Locations) Manager Patient Relations in Joplin, Missouri

We're a Little Differentless thanbr> Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.less thanbr>At Company , we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."less thanbr>Overview:less thanbr> The Manager- Patient Relations, is responsible for implementation and sustainment of Company 's patient experience strategy and brand operating standards across a community's continuum of services. The individual in this role will collaborate with the executive leadership team; providing operational and voice of the customer insight and direct process and behavioral observations to target service improvement and strategic growth opportunities. This leader will directly oversee the service recovery process and procedures for the community, partner at the elbow with front line leaders to develop and support improvement efforts and manage assigned projects and initiatives that strengthen coworker engagement, leadership accountability and patient loyalty.less thanbr> Exemplifies and demonstrates the values and competencies of Company 's leadership competencies and service standards. Performs duties and responsibilities in a manner consistent with our mission, values, and Company Service Standards.less thanbr>Qualifications:less thanbr> * Experience:less thanbr> * 2+ years leadership and direct oversight for programs or operationsless thanbr> * Previous Healthcare Experience Preferredless thanbr> * Required Education: Bachelor's Degree in Healthcare, Business, Management Hospitality or related field.less thanbr> * Certifications:less thanbr> * Certificate in Patient Experience Leadership preferredless thanbr> * Certified Patient Experience Professional CPXP preferredless thanbr> * AIM Change Management certification preferredless thanbr> * MANDT or similar de-escalation certification requiredless thanbr> * Other:less thanbr> * Experience coaching, developing and mentoring direct and indirect reportsless thanbr> * Knowledge of healthcare operations and regulatory requirements related to quality, service and associated value measuresless thanbr> * Understanding of data analysis and statistical inference techniquesless thanbr> * Ability and comfort in producing and presenting information to various groups from executive leaders to front line coworkersless thanbr> * Proficient in Microsoft Office Suite, including Word, Excel and PowerPointless thanbr> We Offer Great Benefits:less thanbr>Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!less thanbr> We're bringing to life a healing ministry through compassionate care.less thanbr>At Company , our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.less thanbr>What Makes You a Good Match for Company ?less thanbr>Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.less thanbr> Company has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.less thanbr>less thanbr>EEO/AA/Minoritie