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Smartsheet Director, Specialized Services in Jefferson City, Missouri

Director, Specialized Services

The Director of Specialized Services will lead and inspire a diverse set of Services teams. The teams will consist, initially, of Architects (Developers) and 3rd Party Solution development resources. The team of Architects provide custom code solution development leveraging Smartsheet’s API and Bridge platform within Consulting engagements. While the third party resources will be a combination of direct contingent labor working within one of the Professional Services delivery or Architect teams, as well as a community of Partner SI’s independently providing solution capabilities.

You will manage the operational and financial aspect of your teams. In addition to managing full business operations, the Director will have responsibility for developing scale strategies to support and enable the departmental vision and growth of our Partner community.

The Director will also strategize on advanced revenue and execution methodologies with an intent to create new revenue streams, and improve traditional revenue paths.

We are looking for a leader with a unique blend of proficiency in technology-based solutions, diverse leadership capabilities, people management skills, and partner development experience.

You will report to our Vice President of Professional Services.

You Will:

  • Provide leadership in the development of department objectives

  • Manage departmental budget and authorize expenditures.

  • Manage department development opportunities

  • Coordinate development of standardized documentation and resources for reporting performance and recommendations

  • Lead, scale and develop a team of Developers

  • Develop and execute strategies for Partner growth

  • Manage the growth, expansion and operational attainment of contingent labor revenue contribution within the Professional Services delivery teams

  • Review and monitor all quarterly reporting on practice financial and statistical performance, opportunity analysis and budget vs. actuals performance

  • Research industry trends and keep the team current on industry changes

  • Set strategies for the development of standardized coding procedures, code libraries, quality review, etc.

  • Oversee Architectural scoping, estimating, proposing, SOW creation, and staff allocation

  • Manage annual performance evaluations of your team

  • Plan, assign, and direct work; reward and discipline team members; address complaints and resolve problems

  • Work with the Operations group to implement best practices

  • Travel to meet with customers

  • Other duties as assigned

You Have:

  • 4-year undergraduate degree from an accredited university

  • MBA, or equivalent, from an accredited university

  • Leadership of code development resources and/or development of partner execution strategies

  • Excellent client management skills and the ability to work with customers in both pre- and post-sales environments

  • Team management skills

  • 10+ years working in a software services, or Services leadership capacity

  • Experience in solutioning, selling, and delivering solutions for F1000 organizations

  • Experience partnering across departments

  • Excellent customer engagement and solution visioning skills

  • Experience translating customer requirements into software solutions

  • Experience using change management and business process mapping strategies

Perks & Benefits:

  • 100% employer-paid medical, dental, and vision coverage for full-time employees

  • Equity - Restricted Stock Units (RSUs) Equity with all offers

  • Lucrative Employee Stock Purchase Program (15% discount)

  • 401k Match (50% of your contribution up to the first 6% of your eligible pay) to help you save for your future

  • Monthly stipend to support your work and productivity

  • 15 days PTO to start, plus Flexible Sick Leave

  • Up to 24 weeks of Parental Leave

  • Personal paid Volunteer Day to support our community

  • Opportunities for professional growth and development including access to Audible for Business and LinkedIn Learning online courses

  • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account

About Smartsheet

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!



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