Missouri Healthcare Jobs

Jobs.mo.gov mobile logo

Job Information

Preferred Family Healthcare Patient Services Navigator in Hannibal, Missouri

We're a Good Family to Know:

Preferred Family Healthcare (PFH) is a community-based healthcare organization that offers a full array of integrated services, serving more than 100,000 individuals each year in nearly 100 locations throughout Missouri, Oklahoma, Kansas and Illinois.

Our greatest reward has been the opportunity to serve families and communities in need for the past 40 years. At PFH, our future is brighter than ever! With changes in leadership, focused priorities and strong core values, PFH remains a “Good Family to Know!”

Your role at PFH:

As a Patient Services Navigator you are responsible for providing comprehensive evaluation of patient needs and performing a variety of duties to ensure patients get the help they need. You will:

  • Verify patient insurance coverage to determine benefits, eligibility, copays and coinsurance amounts.

  • Verify and completes any prior authorizations needed for all scheduled services.

  • Contact patients to explain coverage, copays, coinsurance.

  • Communicate Clarity Healthcare's sliding fee program, and determines patient eligibility for this program.

  • Provide forms for sliding fee program and ensures signatures are obtained as needed.

  • Review and discusses financial/payment options with patients; answers questions regarding insurance coverage for services.

We think you'd be great for this role if you have:

  • Medical office training beneficial.

  • Education necessary to communicate effectively in written and verbal forms.

  • Knowledge of business office procedures, medical terminology and insurance procedures beneficial.

  • Must have computer knowledge, typing skills and knowledge of basic math.

  • One year of experience in a clinical setting or two years of experience in a public contact position preferred.

You'll love being a part of our family because:

Our associates are our most valuable asset! We understand the role their satisfaction plays in the quality of services they provide. Through encouragement, our associates are empowered to optimize their strengths through ongoing training to ensure they are equipped and feel competent to serve our clients.

Our eligible associates enjoy some of the following PFH Perks:

  • Comprehensive medical, dental, vision, life insurance and disability plan options

  • Competitive 401(k) Retirement Savings Plan – up to 5% match!

  • Company paid basic life insurance

  • Paid Time Off Program for vacation, holiday and sick time

  • Emergency Medical Leave Program

  • Flexible Spending Accounts – healthcare and dependent child-care

  • Health & Wellness Program

  • Employee Assistance Program (EAP)

  • Employee Discount Program

  • Mileage Reimbursement

  • License/Certification Reimbursement

Our human resources team wants to let you know what's required:

Employment is conditional upon the receipt of appropriate background checks. Upon offer of employment, you must grant permission for Preferred Family Healthcare to verify accuracy, legitimacy, and results in regards to the following conditions of employment:

  • Background check that includes criminal history and abuse/ neglect.

  • Motor vehicle driving record check.

  • Education and license/certification verification (if applicable).

  • Employment and/or personal reference checks.