National Dentex Technical Support Specialist - Dental Assistants Wanted! in Fenton, Missouri
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Keller in Fenton, MO for a Full-Time Technical Support Specialist with a background and/or education in Dental Assisting.
Technical Support Specialists are responsible for assisting, coordinating, and championing technical issues with our professional clients - Dentists and respective office support - as well as with laboratory leadership, sales, marketing and other internal departments.
Hourly rate of pay is negotiable and will be determined by skills, knowledge, abilities, and experience.
The regular hours for this position are from 8:00am to 5:00pm, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
Troubleshoot basic technical issues, including making calls to doctors on turn-around time, shade, poor impressions, and missing items or information
Facilitate assigned technical area (Fixed/Removable/Implants/Appliances) technical calls
Utilize interactions with doctors and staff as selling opportunity while creating a positive image of the lab
Follow all procedures effectively
Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction
Generate relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
Skills and Abilities Required:
Must be able to read, write, speak and understand English
High level of oral and written communication skills to effectively deal with internal and external customers
Excellent organizational skills with attention to detail
Demonstrated proficiency with Microsoft Office
Ability to handle multiple projects, meet required deadlines of each and deliver results
Ability to analyze and solve problems
Self starter with demonstrated initiative, self motivation and assertiveness
Must perform duties in an independent manner with minimal direction and supervision
Ability to maintain confidential employment and business information
Ability to listen and assess situations, providing possible solutions and feedback for consideration
Team player, maintaining a positive customer focus, both internally and externally
Analytical thinking skills coupled with the open mindedness to review and if needed, change the processes of the department to ensure the highest quality and efficiency standards are met
Ability to quickly assess customer needs and market trends and translate those into viable products and services
High degree of familiarity with dental and laboratory procedures, processes and terminology. In depth knowledge of Company products, services, industry practices and sales and marketing techniques
Ability to work in a fast paced, ever changing work environment
Minimum Education and Experience Required:
High school diploma or equivalent
Preferred: Dental Assisting Certificate
Preferred: One (1) to three (3) years experience as a Chair-Side Dental Assistant
Hazardous Materials or Equipment Used:
Small hand tools
Regularly required to sit, stand, walk, and/or reach
Regularly required to exhibit fine motor skills and/or perform repetitive motions using both arms and hands grasping, gripping, pinching, lifting, and carrying. Constantly lifting & carrying 0-10 lbs. Occasionally lifting and carrying 26-50 lbs.
Read and interpret prescriptions and other required documentation
Ability to effectively communicate technical information
Vision capabilities: depth perception, attention to detail, and/or color
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
- High School or Equivalent or better
- Associates or better
- 1 year: One (1) to three (3) years experience as a Chair-Side Dental Assistant
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)