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Cigna Consumer Health Engagement Personal Advocate in Fenton, Missouri

Work Schedule : Mon-Fri 10:30am-7:00pm CST with the possibility of occasionally covering a Saturday day-shift (about 1 per month).

Cigna’s Your Health First Team combines lifestyle management programs, case management, disease management, and health coaching programs under one roof with a single point of contact for individuals. People participating in these programs need make only one call to one phone number to connect with a personal health advocate who will guide them to whatever type of help they need, from advice on nutrition or help with managing stress, to resources for coping with all of the aspects of a major illness.

ROLE SUMMARY

The Personal Advocate performs duties related to the engagement of the member for a variety of medical and health conditions. The Personal Advocate is responsible for representing Cigna on all outbound and/or inbound calls through education to members in regards to available programs and services. Provides suitable educational materials and refers to appropriate programs based on the caller’s needs.

A day in the life of a Personal Advocate may include:

  • Engagement and Education of clinical programs with all members.

  • Ability to listen and stay focused on the member while using various systems to verify and document data.

  • Ability to be flexible and adapt to changing workflows, in a fast paced environment.

  • Educate participants with respect to presenting issues and the parameters of services.

  • Responsible for meeting phone metrics and Quality Indicators, 90% or greater each month.

  • Initiates Complaint process.

  • Demonstrates awareness and understanding of the responsibilities and workflows of the various departments within the site.

  • Assigns cases to the appropriate staff member based on specific guidelines

  • Participates and actively contributes in staff meetings and in-service seminars.

  • Completes additional tasks and projects as assigned.

  • Is responsible for role modeling CHE cultural beliefs

  • Customer strong

  • Me to We

  • Own it

  • Be Bold

  • Listen to Advocate

  • Think it through

QUALIFICATIONS

  • High school diploma or equivalent required.

  • Bachelor’s Degree strongly preferred.

  • Previous experience in a healthcare field preferred.

  • Customer service and/or call center experience preferred.

  • Must be available to work the scheduled shift listed above.

  • Training is 6 weeks long and will have a Mon-Fri day shift schedule.

  • No vacation time is allowed during training.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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