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SoutheastHEALTH Laboratory Manager in Dexter, Missouri

Laboratory Manager

Dexter, MO

Clinical Lab Full-Time



Day ShiftResponsible for leadership and direction in patient services of the Clinical Laboratory, including Phlebotomy, Outreach, and Outpatient Lab Services. 

As You Begin:

  • Always make the patient the focus and recognize their individual needs and life aspirations to personalize our interactions, thus honoring and fulfilling those needs and aspirations

  • Understand the necessity of both clinical quality and experience quality. Thus, embracing the need to always be on-stage and meet the costume guidelines as defined in We Believe

  • Fully engage and listen closely to each patient and family conversation or “story” to increase sensitivity to the patients’ needs and aspirations, as every life story is significant

  • Goes beyond traditional job duties thus lead from my chair

  • Own my behavior, attitude and actions, conducting myself in such a manner so that my patients, my peers and my leaders can count on me to speak up and do the right thing

  • Seek to protect the culture of SoutheastHEALTH by addressing or removing behaviors, attitudes or actions which are disengaging and not fulfilling our experience standards

  • Approach everything with a beginner’s mind and have a willingness to be open to difficult ideas, honoring the value of the team to work in concert with others to create a personalized experience for every patient

  • Utilize the symbols and uphold and live the Southeast Hospital Declaration: Begin. Become.

  • Honor the value of the team and work in concert with others to create a personal experience for every patient or customer

  • Honor and respect the diverse nature, beliefs, values and lifestyles of patients, families and colleagues

  • Works with all personnel through the concepts of TQM and program development in order to implement best practices in patient care and customer satisfaction

  • Develops positive working relationships and maintains/grow accounts for outpatient medical laboratory services throughout the community

  • Effectively plans and develops departmental goals based on Mission and customer needs, completing management related work projects on a timely basis so that objectives are met in integrated accordance with organizational needs

  • Ensures compliance with all regulatory standards in areas of responsibility

  • Creates labor and supply budget for areas of responsibility

  • Improves employee satisfaction as determined by improved turnover rates and PRC employee engagement scores in areas of responsibility

  • Implements administrative decisions in accordance with hospital policy

  • Maintains working relationships with related hospital departments, the medical staff, and departmental staff

  • Attends required organizational committee meetings

  • Facilitates routine departmental meetings, and schedules in-service educational meetings as required to areas of responsibility and clients

  • Other duties include hiring, training and orientation, evaluating competency, continuing education, counseling, and disciplining staff, providing a safe work environment and process improvement in order to meet patient workflows and patient satisfaction needs

  • Delegates responsibility and authority effectively as a resource to department staff, establishing expectations and processes to measure, assess, and improve services

Outreach Service Manager/Coordinator Job Requirements:

  • Oversees coordination of courier pickup on different routes at times that meet the needs of clients

  • Education of clients on requirements for Medicare and insurance billing, and coordination of OOCP training sessions

  • Keeps Outreach staff current on billing requirements, including the needs of Patient Registration, Business Office, and Information Systems

  • Maintains outreach manuals, policies, and procedures

  • Monitors service schedules for Outreach Lab vehicles, scheduling repairs when needed

Phlebotomy Services Manager/Coordinator Job Requirements:

  • Be a representative for the phlebotomy staff, a liaison between the phlebotomists, other lab employees, and other hospital employees

  • Maintains and updates phlebotomy manuals, policies, and procedures

  • Conducts routine meetings with the phlebotomy staff from all shifts

  • Upholds CAP requirements and documentation requirements, including quarterly QProbe reporting

Lab Safety Officer Job Requirements:

  • Oversees laboratory compliance with safety regulations set forth by CAP and OSHA, establishing safety guidelines and policies to make the lab accreditation ready

  • Maintains the laboratory safety manuals in a current and updated version, including Chemical Hygiene Plan, Lab Safety Manual, Ergonomics, Packaging and Shipping, Safety Logs and Records, and DOT Security Awareness

  • Conducts initial hire and annual safety education to laboratory employees

  • Assists in the purchase of new safety equipment, implementing Ergonomic programs to meet CAP guidelines

  • Monitors and/or conducts fire drills as necessary to meet CAP guidelines

  • Maintains MSDS sheets and monitors current chemical inventory for the laboratory

  • Performs other duties as assigned


Ability to take charge without controlling, to encourage others to follow and remain focused on the team’s mission and goals.

  • Conflict Management – Ability to handle difficult people and tense situations with diplomacy and tact; spot potential conflict, bring disagreements into the open and help deescalate them; encourage debate and open discussion and orchestrate win-win solutions

  • Decisiveness – Ability to assess complex situations consults appropriately with stakeholders and makes difficult decisions in a timely manner

  • Energy and enthusiasm – Ability to respond under pressure and generate excitement and support for proposals and projects among physicians and management

  • Listening – Ability to actively listen with patience and accurately restate others opinions

  • Negotiation skills – Ability to win concessions without damaging relationships, to communicate directly and forcefully with diplomacy, to gain the trust of others and have good sense of timing

  • Results oriented – Ability to successfully research, analyze, conceptualize, forecast and launch new projects or initiate strategic partnerships, to include the development of business plans and communications/promotional strategies, and mechanisms to evaluate and measure results

  • Team-centered – Ability to draw physicians and members of the management team together into active and enthusiastic participation and in the successful implementation of Southeast Health’s strategies and plans based on the patient’s experience


Ability to identify and focus on unmet customer needs, assess competitive threats and vulnerabilities and develop appropriate business opportunities. Create an environment that facilitates all involved parties becoming committed to the effort and ultimately close the business transaction

  • Political Astuteness – Ability to maneuver through complex situations effectively with minimal disruption, to be sensitive to how people and organizations function and anticipate areas of conflict making appropriate adjustments

  • Presentation Skills - Ability to persuasively communicate project proposals, plans and status to key customer constituencies (employees, the public, and physicians), professional associations, government and regulatory agencies, top management and board members

  • Oral and Written Communication Skills – Ability to write succinct, well-organized reports and plans. Ability to present ideas and information to various levels of management and boards

  • Strategic Vision - Ability to inspire and guide physicians and key members of the management team to pursue innovative opportunities to develop and expand Southeast Health's business enterprises

  • Mathematical Skills – Ability to develop forecasts, budgets, financial and basic statistical analysis, and the organization of data into meaningful information for decision making.

  • Reasoning Skills – Ability to analyze and interpret complex problems and develop reasonable courses of action that are consistent with the organizational mission and strategic plan

    To become:

  • Committed to creating a believe, begin and become individualized patient experience as outlined in the declaration

  • Committed to discovering the unique integration of my talents and passions and to do everything possible to develop them for our patients, Southeast and myself

  • Must have a B.S. degree in Medical Technology (minimum); advanced degree such as MBA or MS preferred

  • Should have a minimum of 5 years laboratory experience, including supervisory experience

  • Should maintain current registration with the American Society of Clinical Pathologists

  • Must be able to read, write and speak English