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JAMS, Inc. Case Manager in Clayton, Missouri

The CM provides case management services and administrative support to JAMS panelists (judges and attorneys) and professional service and support to JAMS clients.

Case Management Services:

Case Manager collaborates with the panelists to develop and administer their ADR practice; CM maintains exceptional client relations, supports business development and manages case files where the service provider has already been selected by the client(s); partners with panelists to ensure timely follow-up on all closed cases to determine client satisfaction and future business opportunities

Client Service

Professional client service (including panelists); regularly meet and communicate with local manager to discuss case issues (pertinent information and potential problems); regularly greet clients when they come in for a hearing as determined by local manager

Administrative

This support includes, but is not limited to, re-scheduling and coordinating hearings and/or conference calls, A/R calls, and pre-hearing preparation calls to ensure all client needs are met

Other Projects

Available for any other projects designated by their manager

Education/Experience

  • A bachelor’s degree, preferred, or a paralegal certificate which requires two or more years of education

  • At least two years of comparable work experience in administration; legal experience and/or client service experience, a plus

  • For internal candidates, proven ability as a Case Coordinator or similar position for a minimum of 1 year

Essential Job Requirements

  • Sit at a desk working on the computer and talking with clients, panelists, etc., over the phone and/or face to face for extended

periods of time

  • Effectively and articulately communicate with our clients in regards to our services, policies, procedures, etc.

  • Handle problems for clients and/or panelists, etc., who are sometimes angry or impatient

  • Lift heavy objects such as large case files and exhibits

ID: 2021-1218

External Company Name: JAMS, Inc.

External Company URL: https://www.jamsadr.com/

Street: 190 Carondelet Plaza

Telecommute: Yes

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