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SoutheastHEALTH Lobby Desk Assistant in Cape Girardeau, Missouri

Lobby Desk Assistant

Administrative - Clerical
Cape Girardeau, Missouri

Volunteer Services PRN



Variable ShiftPromotes and demonstrates sound customer service to all persons who interact with this position at the front deskBegin

  • Demonstrates behaviors consistent with hospital mission, vision and goals by promoting positive customer relations with physicians, staff, patients, and visitors

  • Provides assistance to visitors, patients, staff, volunteers and physicians of SoutheastHEALTH in a computerized environment through the transfer of calls, assisting in giving direction and answering general information inquiries

  • Maintains a good working knowledge of SoutheastHEALTH’s mission and values, departments, policies and program offered

  • Assures patients’ mail, newspapers and flowers are received, recorded, sorted, and distributed accurately and timely

  • Follows policies and procedures for infection control and facility safety in accordance with regulatory guidelines

  • Understands volunteer role and works comfortably with volunteers

  • Accepts and routes special parcel deliveries for hospital department on weekends

  • Makes sound judgment calls in dealing with literally hundreds of different people of all ages

  • Demonstrates safe use of Staxi-Wheelchairs and standard wheelchair safety

  • Assist the Auxiliary in fundraising activities

  • Knowledgeable of the physical layout of the hospital campus and medical office building.

  • Resourceful in obtaining answers for patients and visitors

  • Maintain patient confidentiality

  • Performs other duties as assigned


  • Ability to escort people to hospital locations, if needed

  • Computer keyboard experience

  • Must be able to read, write, and speak English

  • Good verbal communication skills