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SoutheastHEALTH Director of Lab Services in Cape Girardeau, Missouri

Director of Lab Services

Cape Girardeau, Missouri

Clinical Lab Full-Time



Day ShiftThe purpose of this position is to provide leadership for all laboratory services. This position provides leadership for the overall direction, business development, financial performance, performance improvement, quality of laboratory services, physician collaboration, operations and patient satisfactionBegin

  • Works with Administration and Marketing departments in development of the client base in the Outreach Laboratory, evaluating service areas and assisting in the establishment of new client price structures

  • Ensures that the Laboratory department meets the needs of patient age groups, including neonate, child, adolescents, adult, and elderly in the provision of specialized services and care through proper orientation, training, and continuing education of all employees

  • Promotes collegial interdisciplinary team relationships to support delivery of laboratory services

  • Develops, maintains and supports capital and operational budgets for assigned areas. Manages expenses to achieve annual financial goals

  • Prepares business plans for capital projects greater than $100,000

  • Promotes and creates operational effectiveness and efficiencies in assigned areas to improve financial performance

  • Determines quality, business and operational measurement criteria to monitor performance

  • Ensures compliance with all regulatory bodies with jurisdiction over all assigned areas

  • Provides leadership to supervisors and assigned department employees to provide:

  • Positive, open, effective communication with employees

  • Effective and efficient scheduling of work assignments and working hours

  • Clear expectations and appropriate and timely performance review and assessment. Appropriate coaching, counseling and disciplinary action as necessary

  • Continuing education and training as needed for safe and technically competent operation of Laboratory Services.

  • Continuing education and training as needed for safe and technically competent operation of all laboratory services

  • Organizes resources to provide efficient and prompt service to customers

  • Manages coding and charging processes for outreach lab services

  • Anticipates emerging trends in Laboratory medicine and evaluates impact on current services, technology and market

  • Researches, analyzes, conceptualizes, forecasts and launches new products/clinical programs

  • Ensures the effectiveness and efficiency of the supply chain and inventory management in Laboratory Services

  • Performs other duties as assigned

DUTIES TO SUPPORT THE MISSION: (for all leadership Positions)

  • Upholds the best interest of SoutheastHEALTH by adhering to the highest standards of ethical and moral conduct committing to the mission, vision and values of SoutheastHEALTH.

  • Promotes the understanding, communication and integration of the organization’s mission, vision, values and strategies into all interaction and conduct of business

  • Creates and maintains a positive work environment for all staff

  • Supports rigorous financial management of all aspects of SoutheastHEALTH enterprises

LEADERSHIP: Ability to take charge without controlling, to encourage others to follow and remain focused on the team’s mission and goals.

  • Conflict Management – Ability to handle difficult people and tense situations with diplomacy and tact; spot potential conflict, bring disagreements into the open and help deescalate them; encourage debate and open discussion and orchestrate win-win solutions

  • Decisiveness – Ability to assess complex situations; consult appropriately with stakeholders and makes difficult decisions in a timely matter

  • Energy and Enthusiasm – Ability to respond under pressure and generate excitement and support for proposals and projects among physicians and management

  • Listening – Ability to actively listen with patience and accurately restate others opinions

  • Negotiation Skills – Ability to win concessions without damaging relationships, to communicate directly and forcefully with diplomacy, to gain the trust of others and have a good sense of timing

  • Results Oriented – Ability to successfully research, analyze, conceptualize, forecast and launch new projects or initiate strategic partnerships, to include the development of business plans and communications /promotional strategies, and mechanisms to evaluate and measure results

  • Reasoning Skills – Ability to analyze and interpret complex problems and develop reasonable courses of action that are consistent with the organizational mission and strategic plan

  • Political Astuteness – Ability to maneuver through complex situations effectively with minimal disruption, to be sensitive to how people and organizations function and anticipate areas of conflict making appropriate adjustments


  • S. degree in Medical Technology required. Advanced degree such as MS or MBA preferred.

  • Minimum of 5 years supervisory experience required

  • Should maintain current certification requirements from a nationally recognized institution (ASCP or NCA)

  • Must be able to read, write, and speak English