SoutheastHEALTH CVC Office Assistant in Cape Girardeau, Missouri

CVC Office Assistant

Administrative - Clerical
Cape Girardeau, Missouri

CVC Of SoutheastHEALTH Part-Time

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Description

Day ShiftThe CVC Office Assistant shall be responsible for coordinating work flow for registration and scheduling as well as directing patient care to the appropriate physician or clinical staffBegin

  • Performs job with little or no direction and supervision

  • Greets patients and their families with a friendly attitude implementing all Patient Experience protocols

  • Responsible for patient’s right to privacy and maintaining confidentiality

  • Duties require interaction with different patient age groups, i.e. adolescents, adults, and the elderly, and requires understanding that different age groups have specific needs that require specialized attention or care

  • Operates computer regularly and enters information. Must master NextGen EPM/EMR and Soarian software

  • Responsible for careful and accurate compiling and maintaining of demographic and insurance information on each patient registered at CVC or with SoutheastHEALTH Cardiac Imaging in NextGen EPM/EMR and Soarian

  • Check in and check out patients for CVC and SoutheastHEALTH Cardiac Imaging scheduling future office appointments and coordinating referrals, i.e. GI, Sleep, Primary Care, Internal, Pulmonary, etc.

  • Schedules and completes pre-registration and registration with Central Scheduling

  • Responsible for calling patients to complete imaging pre-registration, schedule imaging testing date or give patient instructions (arrival time, NPO instructions, etc.)

  • Responsible for obtaining signed consent (consent for treatment, responsible party, and assignment of insurance benefits)

  • Responsible for point of service collection of co-pays and payments on accounts, and closing daily batches

  • Assists nursing staff by performing clerical duties

  • Assists in preparing and collecting data for daily operational reports and quality measures

  • Orders and maintains necessary office supplies

  • Answers multiple office phone lines promptly, courteously, and in a professional manner directing questions to the appropriate personnel without giving medical advice

  • Answers external physician phone calls and routes to appropriate internal CVC Physician

  • Receives phone calls from patients and physician offices for scheduling of tests and procedures

  • Pages appropriate physicians for needed hospital services, i.e. consults, emergency room, transfers, STEMIs

  • Participates in the training of new employees as needed

  • Performs office duties with awareness of what needs to be done and how to achieve it

  • Keeps current on changes in policy and procedures

  • Handles business inquiries satisfactorily

  • Performs other duties as assigned

Become

  • Minimum of high school education is required, some college level education is preferred

  • Must possess good figure aptitude and communication skills

  • Must possess excellent typing skills

  • Must be able to multi-task in a fast paced environment

  • Familiarity in medical terminology is preferred

  • Minimum of one year experience in a hospital business office or clinic practice is required

  • Understanding of medical EPM/EMR software is essential

  • Experience in some sort of detail oriented or public contact work is preferred

  • Healthcare background is a plus

  • Must possess understanding of physician billing and ability to learn medical coding for billing purposes

  • Must be patient/customer service oriented

  • Must be able to read, write and speak English