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SoutheastHEALTH Clinical Admin Assistant I in Cape Girardeau, Missouri

Clinical Admin Assistant I

Administrative - Clerical Cape Girardeau, Missouri Healthpoint Rehabilitation Full-Time



Day ShiftPerform clinical and administrative duties under the direction of the Nurse Manager and RN’s. Clinical duties may include rooming patients for their visits, taking and recording vital signs, medical histories, medication reconciliation, preparing patients for examinations, and other types of screenings as necessaryBegin

  • Schedule and confirm patient initial evaluation and return appointments, coordinating multidisciplinary schedules as necessary. Understands subspecialties of the therapists to assign proper patient appointments to specific therapists

  • Admit or pre-admits the patients quickly and accurately

  • Interviews patients in order to complete documents and forms such as intake and insurance information. Enter patient information into the computer system correctly upon admission. Scan information into the Medical Record as needed

  • Fulfill all medical records requests in a timely manner

  • Check discharged charts for accuracy with billing and documentation

  • Processes discharged and paid medical records for microfilming when deemed necessary.

  • Enters information into EMR correctly for collection of statistics

  • Collect money from patients or processes checks received by mail and records such activity appropriately. Prepares the daily deposit

  • Handle phone communications from patients, physician offices, insurance companies and other promptly and accurately, utilizing proper phone etiquette and manners

  • Accurately summarize the patient’s bills, the insurance payment, the deductible, co-insurance and co-pay as requested

  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff within SoutheastHEALTH

  • Obtain precertification of insurance before or during the first day of treatment. Maintain accurate and current records on such information. Inform the therapists of necessary paperwork or phone conferences that need to be made to ensure continued insurance coverage is obtained for therapeutic interventions given. Inform patients of any limitations in coverage that may exist with their insurance coverage of rehabilitation services beyond the usual and customary deductible and co-pay

  • Make decisions in scheduling to assure flow processes are effective for patients and staff

  • Compile all statistics and generates all reports as deemed necessary by the Executive Director of Fitness and Rehabilitation

  • Operate office equipment such as telephone, voice mail messaging systems, paging, Microsoft Office, EMR and other software applications to prepare reports, statistics, letters and medical records

  • Transmit correspondence and medical records by mail, e-mail, or fax

  • Duties require interacting with different patient groups. For example, children, adolescents, adults, the elderly, and requires recognition that different age groups may require specialized attention or assistance

  • Collect and distributes mail and parcel

  • Order, track and receive supplies and equipment utilizing Lawson system

  • Types as needed for therapists and office manager

  • Performs any other duties deemed necessary by the office manager, Rehab managers and executive director

  • Clean and organize work area and disinfect equipment after treatment

  • Change bed linens and clean treatment rooms after each patient treatment

  • Stock rooms and modality cabinets with linens and supplies needed for daily operations

  • Observe patients during treatment on patients’ responses and progress, and report to therapists

  • Secure patients into or onto therapy and exercise equipment

  • Transport patients to and from treatment areas, using wheelchairs or providing standing support

  • Assist physical therapist or physical therapist assistant with setting up patients for modality, gait, and exercise treatment

  • Maintain equipment and furniture to keep it in good working condition

  • Complete checklist of temperatures, expiration dates, equipment, etc. for JCAHO and safety

  • Maintain expense control to achieve value based provider

  • Assures goal of unrelenting quality through patient and employee satisfaction

  • Perform any other duties deemed necessary by the office supervisor, rehab manager and executive director

  • Perform duties with respect, courtesy and kindness to achieve excellence in customer service

  • Create environment of efficiency and concern for the needs of patients

  • Work effectively with all personnel to create an environment of cooperation and respect

  • File primary insurance claims for patients. File secondary insurance claims. Responsible for sending accurate documentation to the insurance companies as requested. File electronic claims. Use the Xactimed system to file claims, correct errors and validate claims for errors on electronically filed claims

  • File liens on appropriate claims and follows up on these

  • Track EOBs and status on insurance claims filed and re-files when needed. Works with Executive Director on A/R, contractual allowables and refunds


  • Minimum of high school education or equivalent required

  • Business classes or business office experience preferred. Insurance experience desired, but not required

  • Must be computer proficient

  • Must be detail orientated and possess good organizational skills

  • Must be able to multi-task

  • Successful completion of on-the-job training in Rehab philosophy, body mechanics, transfer techniques, and modality setup

  • Certification in CPR through American Heart Association

  • Prior experience as a CNA or other medical related field is desirable

  • Must be able to read, write and speak English